Alva Bourque, B.Sci, TCP, M.A.Ed, CCDP

Experience

• 

  Amkor Technology, Inc.

  Jan 2002 - Jan 2006

  Failure Analysis Engineer / Quality Engineer

  • Evaluated electrical, thermal and mechanical characteristics of integrated circuits and compements to determine and report root cause of failure • Completed formal failure analysis reports and reviewed reports written by technicians to ensure high quality submission to both internal and external Engineers• Determined quality improvement parameters by identifying statistical methods relevant to manufacturing processes to ensure compliance • Prepared line operators for audits and site visits to pass International Standards Organization (ISO) certification process• Managed three technicians to effectively run the team and deliver reports on time• Participated in company wide social/family events by being an event emcee to as big as 3,000 crowd event held in a prominent venue Show less

• 

  Maxim Integrated

  Jan 2006 - Jan 2007

  Failure Analysis Engineer

  • Perfomed, analyzed and recorded failure analysis tests on semiconductor components and systems to identify root cause and recommended corrective action to prevent problem reoccurrence • Liased and collaborated with Process and Quality Engineers to support advanced process technology and product development • Supported the start up and new process integration of a new Failure Analysis Laboratory • Incorporated automation and improvement of failure analysis process with fellow Engineers while starting up a new laboratory • Supported manager in identifying optimum analytical approaches critical to solving die-level related failures Show less

• 

  Mount Saint Vincent University

  Jan 2008 - Jan 2011

  • Managed and indexed student record systems and prepared statistical reports to ensure data accurary and upgrade current file system • Solved webmail/registration concerns through phone calls and in person inquiries • Assisted in the university wide integration from physical files to scanned student records • Registered new patrons in Aleph and assisted in checking out materials, printing, scanning • Answered phones and provided assistance to an average of 20 library patrons per 4 hour shift

  • Registration Technical Support Specialist

    Jan 2009 - Jan 2011

  • Student Library Assistant

    Jan 2008 - Jan 2009
• 

  LED Roadway Lighting Ltd.

  Nov 2011 - Aug 2017

  Technical Product Specialist

  • Managed day to day relationship within existing customer base and new business development • Worked with three to four Outside Sales Manager in generating new orders and exceeded sales targets year per year • Initiated new business/lead generation/maintained opportunities in the international market that led to the growth of the market to more than 436 accounts • Processed and submitted lighting layouts/quotes/proposals via email, telephone and courier • Gathered previous sales report of more than 422 projects and shipped product sales to assist in successful goal setting • Researched on more than 11 Lighting Standards and country lighting information to help new and existing clients choose appropriate product for their company Show less

• 

  ABM Integrated Solutions

  Nov 2017 - Apr 2018

  Inside Sales Representative

  • Ordered product for customers based on their purchase order• Provided daily quotations, bids, and letters• Followed-up with warehouse, vendors, and delivery persons to ensure customer receives the correct product on time• Assisted in warehouse, shipping and receiving and administrative duties• Continuously increased knowledge of company products, services, and procedures• Worked diligently with fellow staff at the company and organization levels in order to find the right solution for the customer• Built and cultivated prospect relationships, initiated successful communication strategies and moved opportunities through the sales funnel Show less

• 

  Job Junction - Nova Scotia Works Halifax

  May 2018 - now

  • Facilitates up to 4 Hybrid workshops in a week using MS Teams or Zoom to a class of up to 15 attendees• Conducts online sessions for group of clients, in their area of expertise • Develop webinar materials and revise workshop materials as needed • Conducts Needs Assessment and Employment Readiness determinations based on the 4 employabilty dimensions • Refers clients to appropriate services or other service providers and organizations to assist in their job search • Maintains resource center records, database and resource library information • Provides individual job search assistance, advice and guidance to jobseekers • Provides current and relevant labour market information to clients • Collaborates with colleagues on how to effectively promote webinars and workshops• Assists new co-workers in learning LAMPPS when help is solicited Show less • Ensured client files, trackers, reporting systems are maintained and updated in compliance with ENS requirements • Coached job seekers how to effectively market themselves to employers • Assisted job seekers with job readiness job search strastegies and prepatations • Conducted consistent follow up with clients • Critiqued cover letters and resumes to help job seekers in their job search • Assisted job seekers to develop positive work practices including attitude, teamwork, social and communication skills Show less

  • Workshop Facilitator

    Apr 2021 - now

  • Job Developer

    May 2018 - Apr 2021