Michael Cohen

Experience

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  State Street Bank

  Jan 1985 - Jan 2000

  Vice President Loan Operations and Finance

  Held increasing responsible operations and finance roles that improved productivity, reduced costs and streamlined processes that led to increased client satisfaction and profits. Reorganized operations to align with corporate restructure with seamless customer experience.• Managed client service needs of customers, thereby reducing expenses by 15%, increased revenue by 10%, increased customer satisfaction from 75% to 95% • Increased employee satisfaction from 50% to 90%, decreased staff turnover to less than 5 % over a 5 year period• Acted as primary contact for outside agencies (FDIC, State Bank examiners, internal and external auditors, etc.), provided 100% accurate and efficient delivery of data• Researched, negotiated, deployed ACBS loan accounting system, yielding cost savings of $1.5 million Show less

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  Citizens Bank

  Jan 2000 - Jan 2009

  Senior Vice President Commercial Markets Client Services

  Designed, organized, and directed an organizational prototype as a new service division for Cash Management and Lending products. The design was recognized as “best in class” and used as a model for the entire organization. Drove talent management and leadership development strategies as well as all tools/processes required to support succession planning, talent assessment, performance management, competency identification and development, and coaching. The department won numerous and prestigious awards due to its substantial cost savings (40%) and revenue generation realized (15%). • Established a customer relationship tracking system to maximize customer interaction, increasing revenue by 15% • Oversaw design and deployment of risk management policies/procedures, yielding “4” and “5” (high) ratings in audit and compliance exams• Responsible for budgeting, reconciliations, financial reporting and maintaining departmental expenses; consistently exceeded budget annually by 20%• Directed the implementation of various systems and enhancements that yielded and increase in client satisfaction by 25% and reduced costs by 15%• Oversaw operational effectiveness for business recovery: data back up, etc. Show less

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  Rockland Trust Company

  Jan 2010 - Jan 2011

  Vice President Credit Operations

  Led a team of professionals to fortify the Credit Operations function within Credit Administration. Re-engineered the loan pre-closing process to ensure that all critical documents were executed and important conditions of approval satisfied prior to funding. Interacted with all functional area's to understand their business needs, working with all levels of seniority from executive to front line staff.• Designed and transitioned a new department within Credit Operations which resulted in mitigating risk by 80% and increased productivity by 20%.• Created and managed a new commercial compliance department within Commercial Lending which resulted in various new reporting to mitigate risk.• Directed various automation projects which resulted in streamlining processes and decreased costs by 30%. Show less

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  Blue Hills Bank

  Jan 2011 - Jan 2012

  Vice President Loan Operations

  Responsible for the overall creation and management of the Loan Operations Department which included streamlining loan processing, loan servicing, loan administration and risk mitigation. Accountable for directing the following: servicing of all types of loans; reconciliation of general ledger accounts; ensuring accuracy of loan advances & payments as well as tax & escrow payment processing; monitoring loan documentation process; managing, coaching and mentoring staff in loan operations department; maintaining compliance with policies, procedures and regulations; and providing accurate reporting on loans to management.• Established and led a new Loan Operations Department that included Commercial, Residential and Consumer Lending Show less

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  Boston Private Bank

  Jan 2012 - Jan 2014

  Director of Operations

  Responsibilities included the corporate-wide loan and deposit operations. Primary operational functions included Deposit Management, ACH, Wire Transfer, Electronic Banking and Loan Servicing. Led and managed the team responsible for all back office banking operational functions for a multi-region bank. Implemented and managed the policies and processes that supported the Bank’s operational processing in the most cost-effective manner consistent with a superior client experience, while maintaining strong controls and regulatory compliance. Managed complex technical and business activities that had high operational, reputation & financial risk. An energetic, flexible, collaborative, and proactive team leader who positively and productively impacted both strategic and tactical initiatives.• Decreased costs by 15% and increased efficiencies by 20% by automating operational processes• Resolved many legacy issues and compliance related-errors in Loan and Wire Transfer Operations, thereby reducing staff by 10% and improving audit and risk ratings• Directed a project team that implemented the new Dodd Frank regulations for consumers Show less

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  Santander Bank, N.A.

  Mar 2014 - now

  Responsible for managing the commercial lending IT platforms, which currently include AFS, McCracken, Promerit, and DataScan. The role interfaces with business facing CIO teams, business areas, operations, affiliates and vendors. This role will be involved in all commercial lending IT platform related activities including budgeting, project governance and business as usual activities.• Participates in the day-to-day activities associated with budget management, IT funding, vendor management , IT services delivery and IT project execution. Assists internal customers in understanding and managing their needs with respect to systems and technology.• Helps develop plans and budgets for systems and IT investments.• Oversees all IT aspects of projects.• Manages funding process and necessary approvals for IT expenditures.• Manages IT according to Bank priorities and agreed upon service levels.• Participates in all relevant IT, Technology & Operations and Business committees.• Manages IT vendors including affiliate comp Show less

  • Senior Director, Commercial Real Estate and Vehicle Finance

    Jan 2020 - now

  • Program Manager Program Management Office

    Jun 2017 - now

  • Senior Director

    Feb 2020 - Mar 2024

  • Program Manager Project Management Commercial Lending

    Jun 2017 - Jan 2020

  • IT Director, Commercial Lending

    Sept 2015 - Jun 2017

  • Manager, ISBAN Business Consulting

    Mar 2014 - Sept 2015
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  Cohen family

  Mar 2024 - now

  Retired Papa