Ihab ElShemy ( ACSI )

Experience

• 

  National Bank of Abu Dhabi

  Dec 1996 - Dec 2021

  - Provide excellent service and aggressively cross-sell relevant products to Government entities - retain,manage and grow existing Government Sector accounts and attract new accounts.- develop new and maintain existing Government Sector portfolio Provide of financial services to Ultra-high net worth individuals that have the goal of preserving and enhancing clients’ wealth. And delivers a wide range of services that enable them to manage their financial affairs and assets effectively Show less Drive relationship, sales and financial planning services for Elite/Gold Elite customers, migrate Elite/Gold Elite customers to higher programs by building their balances with the bank and manage and coach staff and ensure a high level of service and professionalism is displayed by a well-developed and motivated team of Personal Banking assistantdescription of normal duties:-1) Build strong trust-based relationship with existing Elite customers & monitor Elite customers’ balances, avoid their downgrade by reaching out to those with declining balances.2) Offer Elite customers financial planning services, product sales and superior quality of service & increase the number of Elite customers.3) Upgrade ‘with potential’ Advantage and Elite customers to higher programs by building their balances with the bank 4) Meet KPI sales and contact policy targets and achieve the annual target & Participate in and potentially lead daily retail sales team meetings. 5) Proactively attract potential Elite customers from within the bank through coordination with branch manager, commercial and corporate department and other senior bank employees.6) Attract new Elite customers for the bank using personal connections, referrals from other elite customers, etc.7) Supervise Personal Banking Assistant performance and provide proper coaching and guidance. 8) Manage and coach staff and ensure a high level of service and professionalism is displayed by a well-developed and motivated team of Personal Banking assistant Show less 1) Actively market Retail Credit loans products, Mortgage, Personal Loan, Cars loan (including Life Line) to existing and potential customers and cross sell other products/services,2) Ensure that branch forecasted budget for personal installment loans and Cars loans does not fall below targeted figures.3) Prepare assess and recommend personal loan applications (including Life Line) and forward for approval as appropriate based on Credit Policy Manual guidelines and bank procedures.4) Write a proper recommendation for loan approval and sending through work flow system to get approval for exceptional applications from Retail Credit Unit. 5) Scrutinize customer application & obtain required documents and pass necessary security documentation for lodgment and follow receipt confirmation.6) Appraise the application with reference to credit policy manual and prepare data input and accounting entries for approved loans and feeding of same to system 7) Handle / process customer request for deferral/reduction enhancement of installments/ Process Lifeline request8) Review of credit card application to ensure proper documentation and process the application to approving authority attaching all the required documentation 9) Prepare periodical reports and returns..10) Reply to Manager and Branch Internal Controller, on various queries promptly and efficiently.11) Supervise and oversee the activities of the personal credit assistants and personal credit officer. 12) Oversee my team and newly joining staff development and training in respect of retail credit products.13) Authorized all transaction related to credit either for retail or corporate 14) Review of retail credit applications receive from PCA, PCO, and DSF before forward for approval as appropriate based on Credit Policy Manual guidelines and bank procedures.15) Delegate of branch manager discretionary powers relating to credit facilities during his absence Show less

  • Director Key Client - Key Clients Management - RCG

    Dec 2013 - Dec 2021

  • Senior Relationship Manager - Government Sector

    Apr 2012 - Dec 2013

  • Personal Banking Manager

    Oct 2008 - Apr 2012

  • Senior Personal Credit Officer

    Dec 1996 - Oct 2008
• 

  First Abu Dhabi Bank (FAB)

  Dec 2017 - now

  Director Key Clients UHNWI

  • Director

    Dec 2007 - now

  • Director, UHNWI

    Dec 2017 - Jul 2020