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Peet Stander

Peet Stander

Operations Business Analyst

Followers of Peet Stander844 followers
location of Peet StanderCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Post Graduate Diploma in Business Adminstration

  • Education

    • Faculty Training Institute

      2014 - 2014
      Diploma in Business Analysis (DipBA) Business Analysis NQF

      CMFN: Fundamental Skills for the Business Analyst,CMPR: Information Gathering & Problem Solving Skills,CMPS: Business Presentation Skills,BASP: Project processes & the Role of the Analyst,CMFS: Professional Facilitation Skills,BARD: Business Analysis & Requirements Definition,BABC: Impact Assessment and the Business Case,BAPM: Process Modeling,BAID: Human Computer Interface Design,BADM: Information Analysis & Design, BAFS: Requirements Integration &… Show more CMFN: Fundamental Skills for the Business Analyst,CMPR: Information Gathering & Problem Solving Skills,CMPS: Business Presentation Skills,BASP: Project processes & the Role of the Analyst,CMFS: Professional Facilitation Skills,BARD: Business Analysis & Requirements Definition,BABC: Impact Assessment and the Business Case,BAPM: Process Modeling,BAID: Human Computer Interface Design,BADM: Information Analysis & Design, BAFS: Requirements Integration & Functional Specification,ARAD: Agile Analysis & Design Show less

    • Graduate School of Business - University of Cape Town

      2009 - 2009
      Associate in Management Certificate Business Administration NQF 6

      • Financial Management• Entrepreneurship• Business Government & Society• Economics• Business Numeracy• Operations Management• Human Resource Management• Marketing

    • University of Cape Town

      2010 - 2010
      Post Graduate Diploma in Business Adminstration Business Administration NQF 8

      GSB Postgraduate Diploma in Management Practice (Modular)• Financial Management Accounting• Financial Value Management• Strategy • Business Project • Management Leadership• Management of Information Systems • Managerial Economics• Managerial Statistics• Managing People in Organisations• Marketing for Managers• Operations & Innovations Management

  • Experience

    • Discovery Limited

      Jan 2001 - Apr 2006
      Operations Business Analyst

      My tasks and duties as Resource Planner at Discovery Health were similar to those at Allan Gray. In addition, I also fulfilled the role of Consultant: Client Services • Reconcile and control individual client retail and institutional/corporate credit accounts.• Assist clients with enquiries related to medical aid, claims and hospital procedures.• Offer technical support for online transactions.• Record accurate statistics for banking and reconciliation purposes.• Assist medical practitioners with the on boarding process.• Train and coach new staff. Show less

    • Allan Gray Proprietary Limited

      Apr 2006 - now

      Experience (Job/work): Business Analyst ExperienceManagement information and data delivery improvement : Delivery of accurate operational data to business users for sense-making to internal and external clients.Creating MIS dashboards for new and proposed project initiatives. IT Data migration project : Ensured complete and accurate movement of client data between two core systems without disruption to the business service delivery.Operational analytics and service improvements : Collection and collation of data to identify decision-making trends and resulting implementation of process improvement. Show less Document the existing workflow and client interactions within the service centre. Implement improvements in the workflow to reduce work redundancy and improve efficiencyUse findings to implement changes that allow for a better client experience by reducing unnecessary processes.Collect and analyse client behaviour data to improve service offering.Create Exco reports for day to day use, strategic decision making and budget allocation.Compilation of historical data to forecast future workload (call volumes and inbound emails) to create a resource plan that allowed for downtime planning and proactive service level agreement management.Work with business service managers to create visual dashboards to display operational reports on activities with the service centre Show less

      • BI Business Analyst

        Apr 2010 - now

      • Operations Business Analyst

        Apr 2006 - Mar 2010

  • Licenses & Certifications