Lois Bickford

Experience

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  Texas Instruments

  Feb 1982 - Apr 1988

  Field Sales Assistant / Distributor Coordinator

  Coordinated all quotations between TI Marketing and eight TI distributors in Arizona & New MexicoTracked all "meet comp" quotations, creating reports giving total dollar figures quoted, percentages won, and information on lost businessEntered, serviced, and expedited all OEM orders for New MexicoIncreased our on-time delivery rate at our largest customer from 85% to 95% by performing backlog audits and working with TI production plannersTrained all new sales assistants coming into our district by creating a manual explaining step-by-step procedures for using many of TI's internal software programsProvided customers with product information, factory assistance, and engineering data in the absence of the Field Sales RepresentativePerformed all general secretarial duties for the Albuquerque Field Sales Office Show less

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  Compass Marketing & Sales

  May 1989 - May 1991

  Inside Sales Associate

  Obtained quotations for customers from several electronic component manufacturersEntered, serviced, and expedited all OEM ordersMaintained accurate records of all orders booked and billed by customers for multiple manufacturersPerformed all general secretarial duties

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  Arjay Automation, LLC

  Aug 2005 - Feb 2014

  Inside Sales / Customer Service

  Prepared and sent quotations to customers for multiple product linesAccurately entered, serviced, and expedited orders for over $9 Million in sales/yearMaintained correct records of orders booked and billed for assigned product lines, making sure commissions were paid accurately and promptlyWorked closely with Account Managers, researching and resolving customers' delivery, invoicing, and other related issuesMaintained positive rapport with both the manufacturers Arjay represents and our customers Show less

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  Novaspect

  Feb 2014 - Aug 2015

  Order Management Specialist

  Managed all aspects of customer orders (order entry, purchasing, expediting)Resolved customer order issues in a timely, professional mannerCommunicated effectively and work cooperatively with other Operations team members

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  Arjay Automation / Duncan Co.

  Aug 2015 - Aug 2019

  Inside Sales Associate

  Prepare quotations and communicate with customers for multiple product lines Accurately and precisely manage order administration processWork closely with Account Managers, researching and resolving customers’ delivery, invoicing, and other issuesCoordinate all Return Authorizations for all product linesRoute sales leads to the appropriate Account ManagersBuilt and maintained positive rapport with both the manufacturers Arjay represents and our customers

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  Irby Utilities

  Aug 2019 - now

  Strategic Account Coordinator