Gavin Mitchell, M.A.

Experience

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  Northern Kentucky University

  Aug 2012 - Dec 2014

  UNV 301 students mentor NKU freshmen taking UNV 101 and help them successfully transition to college. Assisting in UNV 101 gives UNV 301 students an opportunity to develop abilities they will need for work or graduate school. Moreover, they develop these abilities in the university – a setting in which they have become "experts." UNV 301 students sharpen their ability to facilitate small-group discussions and to speak in front of groups; develop leadership and mentoring skills; and gain classroom teaching experience. UNV 301 students reflect upon their experiences as they participate in regular classroom meetings, contribute to online discussions, read materials relevant to the mentoring experience, and submit written work. Accepted via application process. UNV 301 is a graded, three-credit-hour course that is limited to students who have earned 60 or more credit hours and have a GPA of least 3.0. Enrollment in the course is selective and requires instructor consent. The course counts as an elective that may be applied toward graduation. UNV 301 is taught by a seasoned UNV 101 instructor who guides the mentorship process. Show less

  • Student Engagement Specialist

    Dec 2013 - Dec 2014

  • Resident Assistant

    Oct 2011 - May 2014

  • Phone-A-Thon Caller

    Sept 2012 - Apr 2013

  • University 101 Teaching Assistant Internship

    Aug 2012 - Dec 2012
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  Self-employed

  Sept 2012 - now

  Vocalist, Instrumentalist, Songwriter, Content Creator, and Media Specialist

  Accomplishments as a solo musician/freelancer, 2012- present- Official BMI artist with contributions to Benjamin James Howard, Friday Giants, Zac Taylor, and Chuck Ralenkotter- Accumulated 33,000+ streams on Spotify- Released 9 total songs and released debut album on August 30, 2024- Occasional live acoustic performer having performed 8 shows- 2nd place in Northern Kentucky University Talent Show, 2013- Official Playlist partner of ReverbNation from 2018-2019 and to Banded PR; New Pop Punk Essentials playlist via Spotify and the playlist featured 1,900 followers.Accomplishments with band Friday Giants, 2014-2018-Performed 50 live shows-Performed the main stage at the 2018 Bunbury Music Festival at Sawyer Point Park in Cincinnati Ohio-Performed at the Ernie Ball Stage of Vans Warped Tour, 2018 at Riverbend Music Center-110,000 streams on Spotify for songs I was a writer and contribitor for-Official playlist partner with Reverbnation.com -Cover song single release in 2018 -10 song LP release "Twenty Nothings" in 2017-4 song EP release "Life On Repeat" in 2015-Featured in Alternative Press Magazine as a "band to watch" in 2018-Anti-bullying campaign partnership in 2018 with A Voice For The Innocent non-profit-Nominated for Best Music Video and Best in Punk, 2017 Cincinnati Entertainment Awards-2016 Madison Theater Battle of the Bands finalists (6th out of 88 total bands)-Performed the side stage at Taste of Chaos Tour, 2016 Riverbend Music Center Show less

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  Stepping Stones

  Jun 2013 - Dec 2013

  Respite

  Camp counselor for teens and adults with mental and physical disabilities with included leading small day-groups from activities meant to strengthen and enable social behaviors, and providing personal assistance to campers who were not able to take care of themselves.

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  Education at Work

  Jun 2014 - Mar 2015

  Customer Service Professional - Fifth Third Bank

  I was hired and contracted out by Education at Work to Fifth Third Bank where I served the role as a Customer Service Professional until I was fully hired on as a full time employee in January of 2015 after graduation. I was 1 of 2 from the entire program of 100 to work full time after graduation. Serviced the needs of customer by performing account maintenance, providing details of balances, transactions, and alerts and directing customers to proper lines of service throughout the bank. My role was that of a personal banker through the phone line. Received marks in excellence via customer reviews. Show less

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  Fifth Third Bank

  Mar 2015 - Mar 2016

  Processed specialized requests of customers that are not able to be serviced by customer service professionals such as account status changes, general consumer complaints, and questions regarding bank policy and if an exception could be made on their behalf. I became an expert in 5/3 banking policy and with federal policy on banking guidelines within the United States. My system access included the same as Consumer Contact Center managers. My team was responsible for troubleshooting over 50% of Fifth Third Banks overall complaint volume. I work on a specialized team of up to 50 personnel between Cincinnati, OH and Grand Rapids, MI.Under this role, I was selected to be a part of the Career Empowerment Program (CEP) which gave employees from each department the chance to work together as a team and create more efficient routes of conducting business. Our group presentation focused on team members having the ability to reply to management feedback via Portal platform during quarterly evaluations, a practice later implemented at the company. This was my third promotion while working at Fifth Third Bank. Show less Customer service style position with an emphasis on the selling of services and products to enhance banking experience for customer. The revenue was based upon a consistent offer rate which is balanced between services and products with a monetary goal to be met at the end of each month. I exceeded my monthly goal of $11,650 for 6 consecutive months.The primary goal was to ensure full customer satisfaction and offer products strategically to benefit the customer and the bank. This was my second promotion while working at Fifth Third Bank. Show less

  • Escalation Support Specialist

    Dec 2015 - Mar 2016

  • Service To Solutions 1

    Mar 2015 - Dec 2015
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  Promevo

  Mar 2016 - Oct 2016

  Education Account Manager

  Managed and served the needs for all Google Chrome For Education account holders at the secondary and post-secondary level. I worked with various administrative heads at school districts, private schools, and colleges/universities, to foster relationships and to best identify where Google's GSuite software and hardware best fit. I furnished large supplier quotes and negotiated fairs terms of service for the price agreed. My team was the premier seller of Google products in the nation prior to my hiring and we maintained that status while I was employed. Show less

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  Diocese of Covington

  Oct 2016 - Aug 2019

  Director of Youth Ministry Programs - St. Paul Parish

  The coordinator for practical real life Christian formation for grades 6-12. My goal was to show faith formation in action by providing community service opportunities, social programs to attract new members, and mentorship to the youth and all of St. Paul Parish in Florence, KY.I was also responsible for creating programs for St. Paul's Parish to further advance the Catholic faith. This includes worship events, prayer groups, and hands-on activities which teach various morals and values listed in the New American Catholic Bible. I serve on the Youth Advisory Board through Diocese which supports and advises all 53 of the Parishes on best practices in Youth Ministry.Accomplishments-Established proactive relationships between faculty, parents and volunteers, reinforcing the program vision for grades 6-12 and planning weekly gatherings, monthly activities and faith formation groups.-Executed rebranding strategies for a new recruitment program, designing questionnaires, logo and interview protocols for students.-Conducted comprehensive assessment of program needs, addressing those needs and recruiting 30 new students for the Youth Ministry Program, increasing membership by 400%.-Coordinated instructional programs, adding 18 social and philanthropic events to the program repertoire, and organizing a new leadership hierarchy to optimize program management. Show less

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  University of Cincinnati (DAAP) College of Design, Architecture, Art and Planning

  Aug 2019 - Dec 2022

  Admissions Counselor

  The primary recruiter of first year, transition, and transfer students.Accomplishments-Advised an 80-person student ambassador board that assists with in-person and virtual admission activities; co-created an executive board to create student engagement opportunities for active ambassadors and as a tool to recruit new ambassadors.-Responsible for the advising and recruiting of transition students interested in DAAP’s undergraduate programs-Oversaw the conversion of 129 traditionally in-person recruitment events to online recruitment events from March 2020 to August 2021.-Increased undergraduate first-year application completion percentage 3% each year in my role jumping from 1,567 in 2019 to 1,753 in 2022 and application submission rates increased from 1,669 in 2019 to 1,779 in 2022.-Created an interactive, QR code based, self-guided audio tour of DAAP’s facilities which included 17 of the college’s most commonly used facilities that prospective students and parents could access without the assistance of staff or student support.-Directed the UC DAAP Virtual Tour, a video presentation of the buildings facilities for prospective students to view who were a far distance from UC.-Nominated for Staff Excellence Award in 2021 Show less

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  University of Cincinnati Carl H. Lindner College of Business

  Dec 2022 - now

  Academic Advisor

  - Advise and meet with a case load of 400+ students for academic and general advice needs- Teach weekly courses as a part of the First-Year Experience PACE program- Serve on multiple committees including the annual Major and Minor Fair, the Lindner Inclusive Excellence Council, and various needs of the team- Co-managed the Undergraduate Front Desk workers from June to September 2024- Served as a council member for the UCAADA Mental Health Community meetings which met monthly during the semester- 2023-2024 Academic Community Award - Rising Star- Member of the Lindner College of Business Inclusive Excellence Committee Show less

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  Inhailer Radio

  Apr 2023 - Jun 2024

  Radio DJ

  Broadcasting on NPR Affiliated, WGUC 90.9 HD3 in Cincinnati, Ohio and at inhailer.com or free on the INHAILER app. Hosting a 4 hour show with 12 voice break segments Tuesdays from 3:00pm to 7:00pm EST. I also record voiceovers for station commercials and promotions.