Surinder Singh

Experience

• 

  CRI Events Pvt. Ltd.

  Jan 2002 - Dec 2002

  Event Coordinator

  College Part Time Job

• 

  Hughes

  Jan 2003 - Mar 2004

  Network Analyst (BPO)

  Troubleshooting issues related to Satellite Broadband.

• 

  India Cements Capital Ltd

  Mar 2004 - Aug 2004

  Operations Specialist

  Forex Exchange Office

• 

  IBM

  Aug 2004 - Jan 2006

  Senior Technical Support Specialist

  Technical and Sales Point of contact for various OEM products

• 

  Convergys

  Jan 2005 - Jan 2007

  Senior Trainer

  Training New Hires in Windows Server Technologies, Formulating plan of action for New Hires after successful completion of training based on assessment of their strengths and weakness with respective Team Managers. Technical Triaging, Providing floor support. Coaching New Hires on ticket management, technical troubleshooting.

• 

  Microsoft

  Dec 2007 - Jan 2022

  Leading Microsoft's most strategic customers build, deploy solutions and properly architect cloud workloads to utilize and gain true business value from their investment in Azure. This includes conducting readiness, PoC’s, Architecture Optimizations, Roadmap Discussions, Identifying Blockers for successful adoption, working in tandem with other orgs (Services, Support, Engineering). Onsite Support Engineer with strong organization, Time management, project management, negotiation skills, technical writing, Public speaking and communication skills. This included giving classroom training to customers, performing health assessments of infra, consulting on projects, developing internal IP on best practices and working with internal orgs on compete scenarios. Primary technical contact delivering advanced technical troubleshooting & problem resolution for Corporate Customers including issues escalated to the highest level of management. Managing critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.

  • Cloud Solution Architect

    Jan 2017 - Jan 2022

  • Senior Premier Field Engineer

    Jul 2012 - Jan 2017

  • Senior Technical Specialist

    Dec 2007 - Jun 2012
• 

  Amazon Web Services (AWS)

  Jan 2022 - now

  Sr Technical Account Manager