Stephanie Mizuno

Experience

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  Marriott at Univ. of Hawaii

  Jan 1985 - Jan 1987

  Food Service Supervisor

  Supervised at Hale Aloha Cafeteria (Board) and Hamilton Snack BarManaged full-time and part-time employeesResponsible for menu planning, procurement, financial reporting, accounts payable and cash procedures

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  At Univ. of Hawaii

  Jan 1987 - now

  Food Service Management

  Manage food production, purchasing, forecasting, inventory, sanitation and training26 hourly (Non- Bargaining) Food Cost: Decreased food cost from 45% to 35%Board & Retail operation – 700 boarders

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  Marriott at Univ. of Hawaii-Manoa

  Jan 1988 - Jan 1992

  Food Service Manager

  Manage all aspects of operations for retail restaurant26 hourly (Non- Bargaining) Developed procedural systems to achieve operational efficiencyMarketing & Merchandising of non-branded concepts Retail Sales Revenue - $600,000Food Cost: Decreased food cost from 36% to 31%Board (300 boarders) & Retail operation

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  Sodexo, Inc. at Univ. of Hawaii-Manoa

  Jan 1993 - Jan 1999

  Food Service Director

  Manage all aspects of operations for six profit centers including retail restaurant, Taco Bell Express, Pizza Hut Express, Convenience Store, Espresso & Hot Dog Cart, Campus wide catering to include presidential events85 hourly (Non- Bargaining) & 4 ManagersDeveloped procedural systems to achieve individual profit center statistical & operating information which was previously unavailable to achieve operational efficiency within each profit center.Marketing & Merchandising of branded & non-branded conceptsConcept & menu development and implementationStrong knowledge of company & government human resource, safety & sanitation policies and proceduresRetail Sales Revenues - $2.7 millionFood Cost: decreased from 38% to 34% Show less

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  Sodexo, Inc. Queen’s Medical Center

  Jan 2000 - Jan 2001

  Retail Operations Manager

  Manage retail food services for 500 bed acute care hospital to include 2 dining rooms, Starbuck Coffee Cart, Traveling food carts & catering32 hourly (Bargaining & Non- Bargaining) Retail Sales Revenues - $2.6 millionLiaison to hospital safety committee

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  Sodexo, Inc. Straub Clinic & Hospital

  Jun 2005 - Jan 2013

  Manage food service operations for 159 bed acute care hospitalDeveloped retail style patient meal service and implemented Ala Carte Cook Chill food system45 hourly (Bargaining & Non- Bargaining) & 4 ManagersRetail Sales Revenues - $2 million, Patient meal revenues $2 millionMarketing & Merchandising of branded & non-branded conceptsExcellent at Concept, program & menu development and implementation. Opened Straub Coffee Kiosk in July 2012, FIC Café 5 in September 2012 and Midnight Snack Show less Oversaw financial expenditures for Environmental Services, $4 million managed volume.Housekeeping, Patient Transport & Linen operations for 159 bed Acute Care hospital. Developed Client Parking policies and assisted with parking operations as part of the Parking Committee.85 hourly (Bargaining & Non- Bargaining) & 3 ManagersImplemented Trakkar – improved Quality Assurance & StaffingPatient Transport: Reduced response time from 15 minutes to 4 minutes.ScrubEx researched and presented business case in 2012. Client approved February 2013Square footage: 308,000Cart in January 2013Strong knowledge of company & government human resource, safety & sanitation policies and proceduresDevelop department strategies based on client expectations while maintaining Sodexho expectationsLiaison to hospital safety committee, Sodexho Safety Committee, Patient Satisfaction Committee, Corporate Competency Fair Committee,Sales Survey Team Member: Rehab Hospital of the Pacific, 2009; Victoria Island Health Authority, Canada, 2010 Show less

  • Food & Nutrition General Manager

    Jan 2001 - Jan 2013

  • Multi-service General Manager

    Jun 2005 - Jun 2012
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  Sodexo, Inc. Queen’s Medical Center

  Jan 2013 - Oct 2014

  Food & Nutrition Patient Food Service Manager

  Startup team for Queen’s Medical Center West Medical Center Food & Nutrition Services. Licensed beds 80. Implement systems and process. Opening date: May 20, 2014Manage food service operations for 500 bed acute care hospitalRoom Service patient meal service 40 hourly (Bargaining & Non- Bargaining) & 2 supervisorsResponsible for delivering excellent customer & food service to all patients.Develop strategies to improve and maintain patient satisfaction and hardwiring excellence with the employees.Communicate (round) on patients daily to ensure satisfaction. Show less

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  Sodexo Inc.

  Oct 2014 - now

  General Manager VI

  Manages Clinical Nutrition Services with a Clinical Nutrition Managers and 14 Inpatient and Outpatient dietitians. Manages Patient Services which includes At Your Request room services for a 520 bed acute care hospital.Career with Sodexo 1985 - present. Have worked in various positions; General Manager, Food Service Director, Patient Services Manager, Retail Operations Manager while fulfilling the responsibilities of a district safety coordinator for 29 years. Most recently have been unit support for QHS - North Hawaii Community Hospital for Food & Nutrition & Environmental Services. Show less