Steve Yencho

Experience

• 

  University of Florida

  Jan 2007 - Jul 2007

  O'Connell Center - Guest Services Representative/Technical Staff
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  University of Florida

  Oct 2007 - Dec 2008

  Computer Consultant

  Provided technical support, in-person and via phone, for faculty of the University of Florida on a wide variety of computer hardware & software problems. Managed the faculty and staff computer lab and facilitated with creating faculty presentations, graphics, editing audio & video, scanning & editing images, updating web sites and assisting in faculty training courses.

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  University of North Florida

  Jan 2010 - Apr 2010

  Athletics Marketing (Volunteer)
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  University of North Florida

  Aug 2010 - Jun 2011

  Coordinator of Development - UNF Athletics

  Managed monthly profit/loss ledger balances and supervised gift donations for 17 athletic accounts and the Osprey Club, the official fundraising arm for UNF Athletics.Tracked and processed check requisitions, funds transmittals, and purchase orders specifically for the athletics department.Supervised and managed donor hospitality rooms during UNF Athletics events, ensuring optimal guest experiences.Acted as the primary contact for all members of the Osprey Club (athletics booster club) and coordinated all fundraising events and initiatives for UNF Athletics.Managed Osprey Club membership solicitations, overseeing mail-outs, email distributions, and curating social media content.Served as the primary liaison between UNF Athletics staff and UNF Accounting departments, maintaining comprehensive donor document databases for the development department, Osprey Club, and Athletics Department. Show less

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  Jacksonville Jaguars

  Aug 2011 - Aug 2013

  Gameday Guest Services Representative

  Oversaw and managed Guest Services booths during Jacksonville Jaguars' home games at EverBank Field.Received the 'Guest Services Team Cup Challenge' award in acknowledgment of delivering exceptional customer service.Acted as the primary point of contact for the general public, handling diverse issues such as first aid, seating & ticket relocations, guest safety concerns, conflict resolution, providing season ticket information, and facilitating handicap accessibility & navigation through stadium areas. Show less

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  University of North Florida

  Sept 2011 - Oct 2012

  Development Assistant - College of Education and Human Services

  Acted as the day-to-day contact for COEHS Dean's Education Advisory Council (DEAC) members, handling informational, logistical, and administrative tasks.Represented UNF and COEHS as an ambassador at development banquets and events, engaging with potential and existing donors, the general public, and internal university colleagues.Developed and managed systems for tracking and organizing diverse elements including project budgets, expenditures, scholarships, grant accounts, development events, public relations materials, multimedia assets, meeting minutes, and event archives.Coordinated bulk mail-outs and email distributions for the development department, ensuring effective communication.Managed departmental financial transactions, including check requisitions, funds transmittals, purchase orders, and scholarship award payments. Show less

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  Synovus

  Dec 2012 - Feb 2016

  Personal Banker

  Gained extensive experience in cash handling, ensuring accurate transaction processing, and maintaining diverse personal and commercial accounts.Orchestrated and managed the branch team's philanthropic activities throughout 2014.Applied effective cross-selling strategies to enhance customer relationships by aligning bank products with individual customer needs. Employed probing and positioning techniques to identify and offer additional services.Provided unparalleled personalized customer service to a broad spectrum of local high-wealth clientele and commercial businesses with net worth exceeding $1 million.Acted as the key point of contact at Jacksonville HQ for new account consultations, domestic and international wires, fraud investigations, and general account requests/maintenance.Served as the primary liaison to mortgage, commercial lending, securities, and credit departments, managing daily requests involving customer account procedures and maintenance for approximately 25 staff members. Show less

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  Merrill Edge

  Feb 2016 - Nov 2017

  Investment Specialist

  Acted as the primary point of contact for clients, offering expertise on current financial industry events, proprietary investment products & services, platform navigation, IRA & 401k rollovers, asset transfers, and executing various securities transactions.Consistently surpassed key performance metrics, including client satisfaction, productivity, and maintaining high-quality service standards. Received awards for achieving perfect quarterly Quality Assurance scores.Managed and resolved client research requests comprehensively across all levels of Merrill Edge and Merrill Lynch Wealth Management clients.Utilized consultative sales techniques to identify additional client needs, fostering deeper relationships, and effectively referring clients to partner businesses for their requirements. Show less

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  Mantay & Company

  Jan 2019 - Feb 2020

  Senior Client Service Specialist

  Prepared comprehensive client account review documentation for advisory team, encompassing account performance reports, proposals, projections, portfolio summaries, and retirement goal planning presentationsManaged advisor team calendars, overseeing scheduling of account reviews and teleconferencesConducted daily client outreach calls to address various servicing needs and ensure follow-upsAssisted in providing investment portfolio recommendations tailored to client suitability and needsOversaw all aspects of investment account maintenance, including cash transfers, trade requests, beneficiary updates, and portfolio reallocationsEstablished systems to streamline completion of new account applications and proposalsStrategically planned and executed an annual company client dinner event with 30+ attendees, featuring a national speaker, in collaboration with strategic partner companies Show less

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  Tata Consultancy Services

  Jan 2021 - Mar 2021

  Annuity Service Specialist

  Primary liaison providing comprehensive internal support for Transamerica's Annuities products, serving as the main point of contact for financial advisors, administrative support teams, and public clients. Efficiently managed inbound call queues, offering expert assistance across a spectrum of Transamerica proprietary annuities. Delivered in-depth support covering fixed and variable annuity product variants, encompassing payout structures, add-on riders, death benefits, fee details, and other intricate components. Show less

• 

  The Florida Theatre

  Sept 2021 - now

  Occupy role as the primary designated ADA Specialist for the Ticketing department and serve as member of Florida Theatre's 'ADA Committee'Oversee and direct a team of 12+ staff members in daily Box Office operationsAlongside the Ticketing Director, coordinate the Theatre's weekly donor pre-sale window for a substantial donor base of over 1900 members of the Florida Theatre.Showcase adeptness in utilizing Accesso's 'ShoWare' ticketing platform in high-paced Box Office environment Show less Oversee and direct day-to-day and event operations for Ticketing department and supervise the daily Box Office staff to ensure seamless functionality.Manage the core financial aspects of the Box Office, including precise cash drawer balancing, handling cash transactions, depositing funds, and generating post-event reconciliation reports. These reports are pivotal in facilitating accurate financial settlements with artist management.Identify and capitalize on opportunities for deeper patron engagement and cross-selling initiatives through adept utilization of the ShoWare ticketing platform. Skilled in fostering meaningful conversations with patrons, effectively converting them into active members or donors.Monitor the primary email account of the Florida Theatre's Box Office, engaging with diverse stakeholders including internal teams, external contacts, the general public, and artist management.Serve as a key holder responsible for executing all opening and closing procedures of the Box Office during regular business hours and events.Diligently address patron inquiries and complaints, providing comprehensive information on theatre procedures and policies, event parking details, nearby amenities, and local attractions to elevate the overall patron experience. Ensure prompt resolution and follow-through on all inquiries. Show less

  • Asssistant Box Office Manager

    Sept 2023 - now

  • Box Office Supervisor

    Apr 2022 - now

  • Box Office Associate

    Sept 2021 - Apr 2022