Boaz George

Experience

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  Cytracom

  Mar 2017 - Jul 2017

  Software Developer

  • Collaborated with senior software developers to enhance the company's VoIP system, resulting in a 30%improvement in voice transcription accuracy• Proficiently developed, modified, and documented code using Python and SQL• Contributed to multiple phases of the Software Development Life Cycle (SDLC) in the development of newproducts, improving implementation timelines by achieving an average accuracy of 96% in time logged and closingdeployments into production 5% under SLA

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  Bank of America

  Jul 2017 - Sept 2021

  Business Analyst

  • Implemented and managed the tracking, routing, and documentation of client concerns and issue requests,resulting in a 50% improvement in overall process efficiency• Provided advice to clients, achieving an 85% success rate in addressing their concerns through appropriate actions• Identified and escalated situations requiring urgent attention to ensure timely resolution, leading to a reduction inaverage response time from 60 minutes to 30 minutes• Optimized clients' Paycheck Protection Program benefits, facilitating business loan forgiveness during thepandemic with amounts ranging between $100,000 and $200,000 Show less

• 

  TaxAct

  Oct 2021 - now

  Forms Analyst

  • Analyzed and created printable tax forms, increasing availability by 70% through utilization of various document creation and graphic software, including Miro Board, Visual Studio, AWS, Jira, SharePoint, Confluence, Citrix, RS Barcode, Form Master, and Adobeand graphic software, including Miro Board, Visual Studio, AWS, Jira, SharePoint, Confluence, Citrix, RSBarcode, Form Master, and Adobe• Collaborated with cross-functional teams, including tax analysts, shareholders, and developers, ensuring preciseand timely development of tax forms• Utilized SharePoint, Jira, Miro, and Confluence, streamlining team communication and engagement by 70%• Detected, analyzed, and reviewed factors to conduct investigations of threats, reducing these activities by 60%over a 3-month period• Performed incident triage by verifying system information in security monitoring and investigation tools Show less