Jithin George

Experience

• 

  Tata Consultancy Services

  Sept 2012 - now

  Senior Automation and Cloud Solutions Architect with a leading US Insurance Broker• Primarily responsible for Automation Solution Design Reviews, Platform Administration, Solution strategy, end-end Product Delivery and Project Lifecycle Management• Worked extensively on Automation High Density architecture setup, installation of software components, System Identity and Access Management, integration with SaaS Cloud Platform, O365 Apps and Orchestration• Utilization of Intelligent Document Understanding services for Active Learning of Document formats to solve correct data extraction problems for Use Cases surrounding Reconciliation and Policy validations • Work on Automation Integration with Azure Cloud platform for ensuring System high availability, enabling seamless automation trigger via low code platforms, reporting storage on SharePoint • Work in close collaboration with Enterprise wide cross functional and cross platform teams to extend Automation capabilities and assist with Enablers for future Use Cases Show less Cognitive AI & Cloud Technical Lead with a major US Conglomerate• Primarily responsible for Designing, Development and long term Support of Cognitive Conversational agents to different Business departments. Fully Cloud hosted native App development, integration with internal Enterprise portals • Worked extensively on projects involving Cognitive Services with Chatbots hosted on Cloud environments. Working as primary Developer on a Query assistant agent which is designed using AWS cloud services and bundled into the 'Serverless' application framework powered by the computing capabilities of AWS Lambda• Contributed to the Research and Analysis phase by going through hands-on POC's with different platforms like Microsoft Botframework, Botpress, Dialogflow for chatbots. Shared the inputs and detailed observation points with the team for formulating the Evaluation dossier• Worked as a team member on projects involving Mergers and Acquisition which performed transitions on some core employee base between ERP systems and extending the Enterprise benefits to the newly acquired company staff Show less Senior Software Developer with the Element & Fault Management Team of major Telecom Enterprise• DevOps role with primary responsibility of Netcool suite Application Support, Enhancements and Project development, collaboration with associated systems and technical teams • Worked as an active contributor to the technical stakeholder team in designing and delivering the solutions tabled at the Operations Support Services Demand Forum• Assigned as a technical designer and implemented important projects namely - Transmission Physical Route MAP, Enhancements on processes and efficiency of Event Management and Incident Management systems, Quick Root Cause identifiers and Network Visualization • Worked as a team member in project groups that implemented Event Management projects namely – RAN Core, RAN Tx cross domain correlation, power grid notification, Site Fault Management and integration with field operations • Member with the Artificial Intelligence research team at NMG OSS that worked on Prototyping a Congnitive Chatbot using Microsoft toolsets. Assisted the chatbot project development team in data modelling and framing the use cases in collaboration with the business users Show less • Application Development on Oracle Application Express, Database PLSQL programming, Integration Testing, release processes and customization of Shift Reports and Monitoring dashboards. • Worked with the team on Effort Estimation, Technical Design documentation and framing the software solution for the Build model of the Applications. • Framed the Technical design by understanding the User requirements and extended support to the Mobility Management Application which was developed to monitor a Mobile application used by the Field Engineers. • Requirement analysis, Development and Testing of Netcool Impact Policies governing Auto Trouble Ticketing, Pattern based alarm Correlation and Cross Domain alarm Correlation of network alarms. • Worked on the Alarm Monitoring Policy enhancement, integration testing with third party applications, Bug fixing, Exception handling and performance tuning as per system requirements• Experience on Configuration Management, User Access control & version management using Visual SVN Manager & Tortoise SVN Show less

  • Senior Solutions Architect

    Jul 2021 - now

  • Senior Technical Lead

    May 2018 - Jun 2021

  • Senior Information Technology Analyst

    Aug 2015 - Apr 2018

  • System Software Engineer

    Sept 2012 - Jul 2015