Nawaf AlSulaim

Experience

• 

  Advanced Electronics Company

  Jun 2018 - Jan 2019

  Engineering & Development Intern

  During my internship in the Engineering and Development department I worked on the following:• Design of the Smart Meter project for SEC with their test cases and use cases.• Handling requests and performing changes based on the needs from Operation and production team.

• 

  Ericsson

  Jun 2019 - Sept 2024

  Member of the Kingdom Top Talents Fresh Graduates Program.• Worked closely with STC’s executives to develop profitable use cases of their investment in 5G technology.Customer Support Engineer (Packet Core):• Managing life cycle management (LCM) for packet core for STC & Mobily where I point to the account team possible new engagements and new needs within their network.• Handling emergencies and customers escalations.• A Market Area resource for Middle east & Africa where I assign CSR’s, manage priority cases and escalations towards Ericsson global support team.• Deliver support services according to the contracted SLA’s, Handling customer support requests and provide reactive and proactive support covering different Ericsson products, customer adaptations and 3PP. Show less

  • Account Manager

    Apr 2022 - Sept 2024

  • Customer Project Manager

    Nov 2021 - Apr 2022

  • Customer Network Support Engineer

    Jun 2019 - Nov 2021
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  Oracle

  Sept 2024 - now

  Sr. Account Manager - Cloud