Ron Arizapa H.

Experience

• 

  JENLU Advertising

  Jan 2003 - Jan 2004

  Advertising Agent / Sales Supervisor

  Supervised 30 advertising agents, executed high-impact campaigns, summarized report data, and drove offline marketing through radio, TV, and print media.

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  Air Relay Corp

  Jan 2004 - Jan 2005

  Telephone Sales Representative / Quality Assurance Specialist

  Managed sales calls to credit card clients, consistently achieving 95% of sales quotas, and performed both remote and desk-side call monitoring to ensure certification compliance. Responsible for remote and desk-side call monitoring based on customer specific certification and re-certification policies.

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  Epixtar

  Jan 2005 - Jan 2007

  Sales Supervisor

  Directed 25 sales representatives to align with US financial account (mortgage, insurance, credit card acquisition, etc.) policies, meeting monthly sales targets of 80% and quality metrics of 90%.

• 

  PCM: The Right Technology, Delivered.

  Jan 2008 - Jan 2011

  Category Marketing Supervisor

  I managed marketing campaigns for the HP Product Division, focusing on enhancing both the brand’s visibility and its online presence. This involved developing and executing strategic marketing initiatives and closely coordinating with teams in the US to align efforts. As a result of these comprehensive efforts, we achieved a significant $2M increase in revenue.

• 

  Author Solutions, LLC (formerly Xlibris)

  Jan 2011 - Jan 2013

  Product Development Specialist

  Developed and optimized 10 publishing and marketing products, created 5 training manuals, analyzed trends for 15+ offerings, and enhanced product components, driving a 15% revenue increase and achieving a record $1.5M in digital book campaign revenue.

• 

  CoDev

  Jan 2013 - Jan 2023

  Achieved over 300% growth in employee headcount, expanding from a small team to 600 employees between 2020 and 2022. Maintained an 80% customer retention rate during the pandemic and retained 90% of the workforce. Directed regional expansion by opening new offices in 5 major cities, leading to an 85% employee satisfaction rating. Designed and implemented 80% of the organization’s key processes, significantly improving efficiency and consistency in client and offshore employee management. Resolved 95% of administrative, HR, and IT escalations, ensuring quick resolution and adherence to processes. Conducted in-depth analyses of activities and costs, resulting in a 20% improvement in departmental performance and $300,000 in annual savings. Enhanced management effectiveness by training 5 department managers, implementing 25 new policies, and achieving a 35% increase in KPI compliance. Achieved an 80% client satisfaction rate and a 20% increase in repeat business by meeting key performance indicators and project milestones. Implemented continuous improvement programs that boosted employee engagement and client management, resulting in a 28% reduction in turnover and a 15% increase in client retention. Standardized HR processes and provided tailored career development, leading to a 25% increase in employee performance and a 10% improvement in project delivery timelines. Managed supervisors, made key decisions in the absence of the Operations Manager, drafted and enforced policies to ensure optimal operations and resolve client and agent issues. Managed the performance of 30 direct reports, facilitated weekly one-on-one meetings, acted as a liaison between employees and clients, and escalated issues to the Operations Manager

  • Country Manager

    Jan 2020 - Jan 2023

  • Senior Operations Manager

    Jan 2018 - Jan 2020

  • Operations Manager

    Jan 2015 - Jan 2018

  • Senior Operations Supervisor

    Jan 2015 - Jan 2015

  • Operations Supervisor

    Jan 2013 - Jan 2015
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  MEDIMPACT INTERNATIONAL, LLC

  Jan 2023 - Jan 2024

  General Manager

  Led the launch of the business, scaling operations from 2 to over 80 employees in 5 months. Developed and implemented the organizational vision and strategies, creating 70% of the company’s processes. Managed a $4.5M annual budget with a 90% adherence rate and secured 90% of necessary vendor partnerships, ensuring operational compliance and a site launch within 3 months.