Johar Ali

Experience

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  Garrison Academy APSCS

  Jan 2005 - Nov 2007

  IT officer and desktop support

  • Monitoring and optimizing server performance.• Assist and advise I.T Team.• Making proper documentation of network problems for future reference.• Software installation.• Hardware: Servers, PCs and Laptops: IBM's and compatibles such as Compaq, Dell and Hewlett Packard.• troubleshooting printer problems i.e. HP.• Implemented technical solutions to complex ICT technical infrastructure problems.• Windows XP installation and configuration.• Inventory of hardware and software licences. Show less

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  Tameer-e-Khalaq Foundation

  Nov 2007 - Jun 2016

  IT Officer and desktop support

  • Assisted users in resolving hardware, software and Lan trouble shooting.• Deployment of new workstations, Printers ,Installing operating system, applications ,drivers and configuring network properties.• Data backup and creating Ghost backup.• Maintaining Active Directory, DHCP and DNS.• Provide technical support to staff via telephone, email and ticketing system.• Creating helpdesk documents with step by step instructions on problem resolving techniques.• Resolving issues of network configuration, webhosting and domain registration.• Responded to system alarm and alerts. Show less

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  Brotherhood of St Laurence

  Aug 2016 - Nov 2016

  IT Assistant
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  Yumi's Quality Foods

  Nov 2016 - Feb 2017

  Desktop Support

  •Provide desktop support to user.•Creation of RDP to MYOB accounting software.•Hardware and Software Troubleshooting.•Printer Troubleshooting.•Monthly and weekly updates of Boardroom laptop.

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  Phoenix Austec

  Mar 2018 - Apr 2018

  Helpdesk Support

  •Provided a L1 support onsite and Remotely to clients.•User creation and deletion on an active directory.•Daily data backup checks.•Auto Task ticketing system.•G-Suite.•Office 365

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  IT Delivery

  May 2018 - Jul 2018

  IT Support Specialist

  •Working in an IT Delivery as IT Support Specialist and providing technical support to medical clinics remotely and desktop support to one of clients on premises.•Providing support of Best Practice.•Working on Auto task ticketing system.•End point Management.•Providing support of ERX.•Providing support of Medical clinic.•Server updates.•Data Backup.•Basic Scripting.•User creation and deletion on Active Directory.•G-Suite management.•Office 365 management.•Installing and configuration of windows 10.•Installation of Best Practice clients.•BP incremental and Comprehensive updates.•Installation of Duress Alerts client and Server application.•eftpos Configuration. Show less

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  Verser Technology Lifecycles

  Jul 2018 - Aug 2018

  IT Technician

  I am employed Verser’s technology life cycle on casual basis as an IT Technician.

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  IBM

  Aug 2018 - Jul 2021

  IT Consultant at Aecom Australia.

  * Providing support on-site, remotely and on-call.* Managing user on Active directory.* MFA trouble shooting.* Building/ Imaging machines through. SCCM.* Troubleshooting of Windows 7 & Windows 10 onsite and remotely.* IT Asset Management.* Working on Service Now Ticketing system, creating and handling of incidents, service task.* Basic network troubleshooting.* Project setup and Project coordination.* Basic Switch and Router configurations.

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  Arcadis

  Aug 2021 - now

  IT Consultant / Desktop Support Engineer
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  ZircoDATA

  Feb 2024 - now

  System Engineer