Matthew Erickson

Experience

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  Erik's Automotive

  Sept 2018 - Jul 2024

  Owner/Operator

  Manage an online retail store providing a variety of automotive parts and supplies.Maintain a 99.8% positive feedback rate, packing and shipping an average of 300 items per month domestically and internationally.Communicate with customers daily by answering questions, resolving issues, and providing product support to sustain a low return rate and keep customer satisfaction high.Analyze market trends to redirect inventory purchases and control shipping expenses to stay price competitive in the online market. Show less

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  Crawdaddy's West Side Grill

  Dec 2019 - Jul 2024

  Server

  Provide outstanding service to patrons at a busy upscale restaurant by building relationships with repeat customers, maintaining a positive attitude, and managing timeliness and customer expectations.Maintain good working relationships with management and kitchen staff by keeping open lines of communication, and assisting in final food preparation and clean up.Frequently assist fellow Servers and Hosts during surges.

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  Viatris

  Jul 2024 - now

  Specialist Pricing and Contracts