Deep Enrich
Jorge Villarreal
Internet Support Technician
258 followers
Panama
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About me
Service Delivery Engineer 2 | GEDS Hybrid Deploy DELL LATAM PA
Education
Universidad Tecnológica de Panamá
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Experience
Star Contact
Nov 2006 - Jan 2009Internet Support TechnicianInternet connection support
Dell
Jan 2009 - nowSolve Technical questions related to PowerVault, EqualLogic, Compellent, Power Connect and Power Edge ServersAnswers questions about installation, operation, configuration, customization, performance, and usage of Storage, Switches, and Servers.Advanced Troubleshooting of Business IT solutions (Dell's Networking, Server administration, Storage Policies, EqualLogic, and Compellent).Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.Documenting problems in the support solution database for diagnostics and solution implementation.Provides basic remote deployment, maintenance and consulting services.Working with local and remote team members and understand the customer environment to resolve Technical related problems.Builds a deeper understanding of processes, procedures, customers, and organization.Responsible for end to end solutions for enterprise Technical difficulties. Show less
Service Delivery Engineer 2
Nov 2019 - nowEnterprise Storage Tech Support Sr. Analyst
Jan 2009 - Nov 2019
Licenses & Certifications
- View certificate
Associate - Information Storage and Management Version 3.0
Dell EMCOct 2018
Administering Windows Server 2012
MicrosoftApr 2013
CompTIA A+
CompTIAConfiguring Advanced Windows Server 2012 Services
MicrosoftSept 2015
Brocade Certified Fabric Professional Gen 5
BrocadeOct 2015MCSA: Windows Server 2012
MicrosoftSept 2015Installing and Configuring Windows Server 2012
MicrosoftFeb 2013
CompTIA Storage +
SNIADec 2015
Volunteer Experience
Volunteer
Issued by Fanlyc Panama
Associated with Jorge Villarreal
Languages
- esEspañol
- enEnglish
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