Eleni Menounou

Experience

• 

  KRONOS EPE Insurance Company

  Mar 2004 - Sept 2005

  Secretary - Insurance Advisor

  SecretaryAdministrative SupportInsurance advisor (Car department)

• 

  DROMEAS TECHNICAL AND STRUCTURAL COMPANY

  Oct 2005 - Apr 2006

  TECHNICAL CIVIL ENGINEER

  - Internship as a Technical Civil Engineer

• 

  Tsiknias S.A

  Jul 2007 - Jan 2008

  Technical Civil Engineer

  Electronical Design through Autocad 2dPublic Tenders

• 

  Med oikopolis

  Mar 2008 - Jan 2009

  Technical Civil Engineer

  Executive Administrative support to Managing DirectorSetup and coordinate meetings, conferences, seminars etc.Setup travel arrangements for all Dept. membersElectronical Design through Autocad 2d

• 

  HOROS S.M.A.E

  Mar 2009 - Jan 2010

  Technical Civil Engineer

  Responsible for:Executive Administrative support to Managing DirectorElectronical design through Autocad 2dScheduling meetings, conference calls according to relevant quidelines of the company, preparing reports, presentations and documents where necessary General administrative tasks Setup and coordinate meetings, conferences, seminarsSetup travel arrangements Contact external suppliers for business purposesMaintain hard copy and electronic filing systemSupport staff in assigned project based work Show less

• 

  Merck Life Science

  Jun 2011 - Mar 2020

  Responsible for:Public Tenders via ESIDISOrder collection & entry into ERP or web.Issue of credit notes and invoices through ERP system.Communicate and coordinate with internal departments e.g provide shipping instructions to local & international 3PL.Contact 3PLwarehouse about capacity and product availability Back orders management.Handle and resolve customer complaints, develop solutions to a variety of issues, moderate and more complex level.Preparation and coordinate all Electronic Public Tenders through electronic system (communicate with public institutes for documents preparation, cooperate with law department for document preparations, etc)Evaluate all relevant information to handle inquires and complaints.Record details of inquires, comments and complaints within quality management systemProvide information for open orders and future deliveries.Deal directly with customers either by telephone and electronically.Handle incoming mails and telephone calls,redirect messages or provide initial response as appropriate.Administrative duties including managing contacts, filling and data management.Handle and improve internal processes and confidential information. Show less Responsible for: Setup, coordinate, organize meetings, conferences, seminars etc.Responsible for all promotional & marketing material according to relevant guide lines of the companyPrepare and execute POs for responsible departmentISO maintenance and documentation process according to QA Manager instructions Administrative support to Dept. and Director/ManagerControl of Product Specialists / Sales & Scientific Support expenses (e.g. related to requests, travel expenses etc) Setup travel arrangements for all Dept. members Collection & submission of Dept’s expenses Contact external suppliers for business purposesMaintain hard copy and electronic filing systemSupport staff in assigned project based workManaging office stationery suppliesCommunicate with travel agencies for arranging business tripPublic tenders via ESIDIS platform Show less

  • Customer Service and Sales Support Specialist

    Mar 2014 - Mar 2020

  • Executive Assistant

    Jun 2011 - Mar 2014
• 

  Campeón Gaming

  Jul 2020 - now

  -Oversee the licensing renewal application process;-Lead central company projects to ensure they meet scheduled launch dates;-Manage and provide oversight to the Due Diligence team;-Supervise the management and revision of Terms & Conditions (T&Cs);-Oversee the development and delivery of training programs for employees on compliance matters;-Manage the drafting and updating of corporate policies;-Monitor the mapping of departmental processes and workflows for new product offerings;-Coordinate corporate notifications and obtain prior approvals for changes within group companies.- Key compliance officer at MGA Show less Responsible for:-Managing Due Diligence requests submitted by third parties, such as Financial Institutions, Payment Providers etc.;-Filling out Due Diligence questionnaires and providing partners with information required to verify company credibility and transparency;-Assuring that all information provided is accurate, complete and up-to-date and that essential corporate documentation is properly collected, dispatched and retained;-Collaborating with other departments, business partners and external stakeholders/gatekeepers for gathering necessary information and ensuring timely completion of the Due Diligence requests;-Reviewing alerts as part of the company’s PEPs, Sanctions and Watch Lists screening process;-Assessing and investigating daily AML reports related to potentially suspicious activity;-Maintaining knowledge on Customer Due Diligence and AML/KYC rules, laws and regulations;-Drafting formal responses to questions and investigations conducted by various official bodies; -Providing general support on various investigations and departmental operational duties.-Implement and manage an effective legal compliance program.-Develop and review company policies.-Create and manage effective action plans in response to audit discoveries and compliance violations.-Regularly audit company procedures, practices, and documents to identify possible weaknesses or risk.-Assess company operations to determine compliance risk.-Ensure all employees are educated on the latest regulations and processes.-Contract Management Show less

  • Senior Compliance Manager

    Jun 2022 - now

  • Senior Compliance Specialist

    Jul 2020 - Nov 2022