Dmitry Kopin

Experience

• 

  Muz-TV

  Sept 2007 - Sept 2008

  Television Journalist

  • Schedule and conduct meetings, prepare and take interviews, and coordinate shooting teams.• Work with source material and provide voice-overs for broadcasts

• 

  Association of homeowners partnerships

  Jan 2010 - Dec 2010

  Legal adviser

  • Handle documents and process appeals and claims of citizens

• 

  Channel One Russia Worldwide

  Jan 2011 - Mar 2011

  Editor

  • Conduct searches for show participants, cast actors, and manage tabulation

• 

  Internet group LLC

  Nov 2011 - Feb 2013

  Journalist

  • Coordinate and control film crews, select locations, and organize shooting processes.• Provide assistance with editing source material and perform as necessary

• 

  Music Box Group

  Jan 2012 - Aug 2013

  Reporter/producer

  • Produce and manage shooting days, work with source material, and lead creative development.• Participate in all stages of production, including performing as required

• 

  Self Employed

  Aug 2013 - Apr 2016

  • I have worked with event agencies. I was in charge of organizing events.• Successfully manage events, including planning, coordination, and working with celebrities.• Select venues for events and coordinate photo and video teams • Lead a team in an online store project, attracting an audience and increasing sales.• Develop and manage shooting days, produce commercials, and select creative teams and locations.• Oversee all stages of production, approve budgets, and issue reports• Casting Actors, presenters

  • Event Manager

    May 2014 - Apr 2016

  • Producer

    Aug 2013 - May 2014
• 

  Self Employed

  Oct 2018 - Apr 2019

  Public Relations Manager

  • Coordinate the work of designers and developers.• Handle social media marketing (Facebook, Instagram, TV, magazines, etc.).• Promote brands and seek sponsors and investors for events.• Negotiate partnerships and plan and manage events involving celebrities.• Develop promotion concepts to enhance brand visibility.

• 

  Stroy Leader

  Oct 2021 - Mar 2022

  International Department Specialist

  • Successfully negotiate with suppliers and plan meetings.• Manage budgets and maintain relationships with business correspondents.

• 

  Payoneer

  May 2022 - now

  • Onboarding• Documents review• Document authentication• Fraud investigation• Open source investigations• Procedures related to OFAC and EU regulations• AML for different licenses • Account management• Ensure account security• Conduct thorough payments and documents review.• Effectively handle premium customer inquiries via phone and emails • Provide prompt and courteous customer support via phone and email.• Mentor new representatives and serve as an OJT trainer for newbies.• Take ownership of customer queries and find creative solutions to enhance their experience.• Multitask between Payoneer CRM, Back office, and other systems.• Maintain a high level of knowledge of Payoneer products, services, and procedures to meetdepartment requirements.

  • KYC specialist

    May 2024 - now

  • Senior Customer Service Representative

    Nov 2022 - May 2024

  • Customer Care Associate

    May 2022 - Nov 2022