Coy Jobe

Experience

• 

  Lowe's Companies, Inc.

  Apr 2005 - Nov 2019

  Collaborated with the leadership team, the District Manager and Area support staff to assess the needs of customers and develop the best methods for achieving service, sales, and operational objectives Coached, mentored and developed store associates on essential operational processes and practices including but not limited to complex sales and unamenable and perverse customers.Anticipated customer flow and work demands while redirecting efforts and schedules to ensure proper coverage when and where needed.Worked with vendors and support channels to orchestrate promotional events as well as planning for spikes in sales ensuring the store has the in-stock position to support the influx demandsManaged and supervised 15 direct reports, delegated tasks and oversaw project implementationAssisted with Human Resources activities, including but not limited to, scheduling, interviewing, suggested hiring, recommended and oversaw disciplinary actions, performance evaluations, employee conflicts, trainings, OSHA, recommended terminations and suspensions, and insured compliance with other federal, state and local ordinances and laws.Maintained a safe and secure work environment by conducting safety reviews, noting hazards, keeping store areas clean and organized, securing doors and gates, and monitoring for potential theft or security risks. At times, provided complete oversight and leadership of the store in absence of Store Director Show less Responsible for overseeing the daily activities of hourly associates on the Sales Floor, Front End, Freight, Delivery or Stocking departments. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.Managed associate performance and ensured adequate department coverage through influencing schedulingDetermined performance goals for departmental employees and provided feedback on methods for reaching those milestones which included training, mentoring and coachingConducted activities appropriate for specific department including, but not limited to, ensuring merchandise was stocked, tracked and reported relevant metrics, and monitored project activity Show less Served as product expert by educating customers about product features, specifications and technical details of specific products or services Provided consultative services to customers which included calculating total costs for service delivery, including production, delivery and installationFollowed up with customers to assess satisfaction and resolve any technical or service concernsCollaborated with vendor representatives and company customers to set up optimal delivery schedulesMaintained relevant knowledge of available promotional and competitive offerings to maximize sales opportunitiesEstablished and exceeded sales goals, exceeding $1.2m/year Show less

  • Service Manager

    Dec 2016 - Nov 2019

  • Department Manager

    Jun 2012 - Dec 2016

  • Sales Specialist

    Jun 2007 - Jun 2012

  • Team Leader

    Apr 2005 - Jun 2007
• 

  Daltile

  Nov 2019 - May 2020

  Regional Distribution Supervisor

  Responsible for the overall management of warehouse staff and day-to-day operationsOversees the daily operations of 30 employees across multiple departments, ensuring high level of productivity with emphasis on quality and meeting deadlines while managing the production of 800 daily shipmentsManages all aspects of product delivery, including production planning, carrier routing, team productivity and safety complianceCoordinates and supervises teams and production schedulesTrained new staff on job duties, company policies and safety procedures for rapid onboarding maintaining efficiency in a fast-paced environmentOversees Human Resources activities; scheduling, interviewing, hiring, taking disciplinary actions, performance evaluations, managing employee conflicts, trainings, OSHA requirements, terminations and suspensions, and ensuring compliance with other federal, state and local ordinances and laws. Monitors the implementation and execution of operations, margin management, and expense control initiatives Collaborates with divisional, regional, district and store leadership teams to identify operational needs that drive and improve performance Show less

• 

  Stellar

  Jun 2020 - Oct 2024

  • Senior Project Manager

    Jan 2024 - Oct 2024

  • Regional Operations Manager

    Jul 2023 - Jan 2024

  • General Manager

    Jan 2023 - Jul 2023

  • Assistant General Manager

    May 2022 - Jan 2023

  • Project Manager

    Jun 2020 - May 2022