Kevin Jenkins

Experience

• 

  Toole's Ace Hardware

  Dec 2002 - Jan 2018

  - Managed the service department, ensuring efficient and effective operation of the shop-Generated revenue through sales and service of outdoor power equipment and accessories- Provided exceptional customer service by responding to customer inquiries, resolving issues, and ensuring timely completion of repairs and maintenance services- Trained and developed a team of service technicians to ensure they have the necessary skills and knowledge to perform repairs and maintenance services efficiently and effectively- Managed inventory levels of parts and supplies, ordering and receiving stock as needed to maintain optimal levels- Analyzed sales data and customer feedback to identify trends and opportunities for growth.- Developed and maintained relationships with manufacturers and vendors to stay up-to-date on new products, promotions, and technical information Show less - Supervised over twenty employees, ensuring the daily needs of the store were met and customer service levels were satisfactory. Participated in recruitment, training, and performance evaluations of employees.- Executed Ace Hardware Corporate in-store initiatives in marketing and advertising, merchandising, and 20/20Vision growth, leading to the highest designation - a top performing Pinnacle store.- Reviewed, evaluated, and responded to key store metrics; net sales, gross profit, B2B sales growth, loyalty program scan rates, mystery shopper reports, inventory stock and accuracy, and more. Show less

  • Service/OPE Manager

    Jan 2010 - Jan 2018

  • Assistant Store Manager

    Jan 2005 - Jan 2010

  • Sales Associate

    Dec 2002 - Jan 2005
• 

  Stihl Southeast

  Jan 2018 - now

  As a Technical Service Specialist, I provide top-notch support to close to 200 dealers in North Florida, South Georgia, and South Alabama, focusing on product troubleshooting, warranty issues, and training. I also instruct and schedule classes for our Service Training Schools, conducting 13 sessions annually. Additionally, I deliver end-user field support, offering product application and safety training to professional landscapers and municipal clients. Through my expertise, I have developed strong relationships with dealers and end-users, fostering trust and driving sales growth by ensuring seamless product adoption, resolving complex issues efficiently, and providing tailored solutions to meet their unique needs. Show less -Responded to customer(end-users and dealers) inquiries and issues via phone and email.- Researched and resolved technical issues related to our products and accessories. Including warranty review and approval.- Utilized product knowledge and troubleshooting skills to diagnose and resolve problems- Created and maintained accurate records of customer interactions and issue resolutions- Provided product training and education to customers, including technical and applications.- Participated in continuous learning and training to stay up-to-date on new products and technologies. Show less

  • Technical Services Specialist

    May 2019 - now

  • Technical Support

    Jan 2018 - May 2019