Charles (CJ) Trujillo

Experience

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  CareFlite

  Jan 2013 - Jan 2023

  Embraced newly created position, advising executive team on financials, compliance, and performance. Conducted analysis and reported budget variances monthly, regulatory and KPI compliance, call response data, call volume, efficiency, and various metrics. Managed $3M budget. Strategized and executed special projects. Initiated training sessions, governed systems maintenance, resolved customer issues, and tracked performance.◆ NOTABLE IMPACT:☑ Steered a $1M new CAD system implementation; designed project team and executed project on time and budget.☑ Elevated productivity with improvements to communication/dispatch systems.☑ Increased dispatch efficiency/response times with advanced training and additional classes. Show less ASSOCIATE DIRECTOR OF COMMUNICATIONS (2021)Directed operations for communications center, logging 6K+ calls/month, dispatching air and ground ambulances. Tasked with radio programming, monitored KPIs and metrics, regulatory compliance, staff management, and reporting. Partnered collaboratively with Training Manager & Operations Manager to train team members on compliance matters. Developed and trained in leadership continuing education classes. Created policies/procedures.◆ NOTABLE IMPACT:☑ Slashed OT by identifying savings through scheduling changes and improving training.☑ Resolved inefficiency issues with introducing new CAD system; reviewed systems for solution. Show less Spearheaded all aspects of the daily operations for this communications center. Facilitated the correct training for all team members. Prepared budget annually; tracked metrics and KPIs, developed reports, and scheduled staff; and led all facets of radio programming for flight and ground operations.◆ NOTABLE IMPACT:☑ Cut costs by reducing overtime, filling open positions, and mitigating turnover through initiating competitive salaries.EARLY CAREER SUCCESS: Developed a solid foundation as FLIGHT DISPATCHER and BILLER at Jet Arizona. Show less

  • COMMUNICATIONS STRATEGY & DATA ANALYSIS MANAGER

    Jan 2013 - Jan 2023

  • DIRECTOR OF COMMUNICATIONS (2021-2022)

    Jan 2021 - Jan 2022

  • COMMUNICATIONS CENTER MANAGER

    Jan 2013 - Jan 2021
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  National Agents Alliance - The Alliance

  Jan 2023 - now

  LIFE INSURANCE AGENT

  ◆ NOTABLE IMPACT:☑ Meet with clients at their residence who have requested help for life insurance.☑ Consult with clients and prospective clients to assess insurance needs, budget, financial planning goals, and other relevant details .☑ Provide rate quotes and coverage recommendations.☑ Assists with completion of application and other necessary paperwork.☑ Obtains underwriting approval.

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  Senior Life Insurance Company

  Mar 2024 - now

  LIFE INSURANCE AGENT