Eugene Sim

Experience

• 

  Servlink Technology Resources Pte Ltd

  Nov 2006 - Mar 2010

  Technical cum Logistics Supervisor

  My main job responsibilities include • Promoting HP products through telesales and to walk-in customers, providing consultation to customers and attending to their needs in IT products.• Preparing and processing PO, DO and issuance of invoices.• To coordinate with the company’s planners and end users to ensure all hardwares are timely and properly installed at warehouse for field deployment• Making sure that all areas are checked against the checklistMy other job responsibilities include troubleshooting and repairing of desktops/laptops, regardless of hardware or software, configuring to customer’s requirements and cloning of desktops/laptops. In addition, I am required to backup, archive and maintain the main server for our cloning process.Being a Supervisor requires me to provide ongoing training of new personnel, to supervise more than 10 warehouse staff and engineers, to oversee the ongoing improvement of processes and workflow to achieve efficiency, effective and smooth execution at the warehouse and for loading of images on all backend hardware. There are also times when I will need to be on standby at the branches, so as to provide assistance to my group of engineers.In face of numerous challenges and heavy responsibilities, I have to be independent yet maintain high level of efficiency and possess good initiative, especially when faced with unforeseen circumstances. There has been a shortage of manpower thus besides overseeing the operations in the warehouse and at the branches, I have to be able to cope with high level of stress and workload as well as maintain the efficiency of my service standard to our clients.I also have to work hand in hand with our clients in Malaysia and my sales team quite often, thus it is very important that I have to perform the roles of both an independent individual as well as a responsible team player. Show less

• 

  SK hynix Asia Pte Ltd

  May 2010 - Jan 2016

  Assistant Manager(FAE and Technical Marketing)

  My main job responsibilities include • Supporting local and SEA existing/new clients on our latest semiconductor technology• Offering different product options and data specification, assisting in project qualification, supporting and reviewing of failure analysis process. • Main liaison manager between HQ and various clients (Samsung/Seagate/Western Digital/HP/Dell).• Handle and support technical and failure issues, to provide quarterly quality review on our products, coordinate with HQ on client's requirement on product's sampling and delivery schedule. • Preparing of 8D reports where necessary• Provide and present regular updates and new initiatives to our clients.The responsibility also lies on me to improve both external and internal quality assurance standards of the team. To assist and coordinate with various internal departments such as Sales, Marketing, Technical and Accounts on providing the best service to our valued clients is also of utmost importance in my job.It is also crucial in my role to provide prompt service and good attitude to the clients.I have good interpersonal skills and was hence appointed to be responsible in maintaining the proper channeling of feedback from clients to our management and ensure that communication is well relayed to clients especially when there are delays in the delivery of the samples.My other job responsibilities include liaising with the sales team for clients’ samples request. Coordinating with HQ for the samples and ensure samples were deliver to our clients on time. Thereafter, ensuring the qualification of our product with our clients.Appointed by our Managing Director, I am the leader of GWP (Great Work Place), to be the voice of our Company for the locals and expatriates. As such, I am put in-charge of organizing all of the Company’s events, e.g. quarterly events which include recreation/bonding activities, social work in giving back to society and annual dinner. Show less

• 

  Samsung

  Jan 2016 - now

  My job responsibilities include, Dell DRAM Account, • Strategic execution with worldwide alignment to achieve operational excellent for Dell. • Executing and manage global material forecast per LTA agreement for Dell • Monthly Server/PC's product mix and negotiation for worldwide volume/mixes.• Price negotiation for Mobility business• Organizing Quarterly business review• Provide weekly & monthly sales report to Management and support to internal customer and branches globally. My 2nd responsibilities include, Regional sales (Channel) • Handling Consumer/Mobile DRAM and Graphics in 2019• Handling Server module and Enterprise SSD from 2021 to present• Price negotiation with Management for quarterly deal• Executing and manage month to month sales with Distributors/Customers• Actively monitor market sentiments and product planning with HQ. Achievements• Successful penetrate business win for Mobility in 2016• Successful increased Mobility's market share from 5% (2016) to 40%(2022)• Yearly meeting target(100%) goal set by Head of Department(HOD)• Brought in avg monthly sales of $16M in 2021, total of $190M. • Award winning for best salesman in 2021. Other responsibility also lies on me to improve and maintain strong relationships and good rapport with customer to maximize/pull-in/upside monthly sales result. Regularly customer visit to strengthen business relationships, work closely with various functional areas internally to maximize sales and resolve all sales related issuesIt is also crucial in my role to manage product migration, revision, and qualification plan, manage 3rd party execution and prevent insolvent products. Ensuring technology alignment between Customer and HQ's road-map to drive new product to market.Design-win new products and coordinating with HQ for the samples and ensure samples were deliver on time for qualification. Show less

  • Senior Regional Sales Manager

    Mar 2023 - now

  • Global Account Memory & Regional Sales Manager

    Jan 2016 - Mar 2023