Vansika Kedia

Experience

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  Satnpaper

  Jan 2021 - Sept 2021

  Invigilator

  Responsible for assigning tests or exams to the students, ensuring they receive the necessary instructions and guidelines regarding the assessment.Reporting Technical or Network Issues faced during examinationMaintaining the attendance records of the students and keeping a vigilant eye on them during the test to ensure compliance with exam rules and regulations.

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  Teleperformance

  Aug 2021 - Apr 2022

  Customer Service Representative

  Provided troubleshooting and technical assistance to the customers with the objective of maintaining positive relationship between customer and the organisation.Resolved conflicts, improved operations and provided efficient service.

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  Amazon

  May 2022 - Jan 2023

  VCS

  •Maintaining customer satisfaction by employing service oriented behaviours, understanding customers desire and providing forward thinking strategies and customised solutions to build loyalty committed to creating positive customer experiences • Achieved 90% overall customer satisfaction ratings by resolving conflicts and fostering timely resolution

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  Indian Institute of Foreign Trade

  Mar 2023 - Mar 2024

  Intern

   Deployed at the Export Facilitation Centre, SilpaSathi of West Bengal Industrial Development Corporation, the job role focussed on promotion of exports from The State  Addressed and resolved export-related queries through both online and offline channels and managed the registration process for aspiring entrepreneurs on the EFC portal,  Collaborated effectively with team members to complete assigned tasks, including the preparation and submission of detailed reports for stakeholders.  Gathered information about upcoming trade fairs and exhibitions, conducted market research to identify potential international markets based on HS codes and performed other research activities as assigned.  Assisted in organizing export awareness camps and delivered training sessions on export procedures, compliance and documentation showcasing strong communication skills Show less