Nelvina H.

Experience

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  Administrator and Owner. Golden Years Adult Family Home. Licensed 6 bed facility.

  Mar 1989 - Jun 1995

  Owner and Administrator- Golden Years Adult Family Home- 6 bed

  Administrator and Owner. Expanded business in 1995 to a larger facility.

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  Administrator and Owner. Golden Years Residential Care Home. 16 bed enhanced care facility.

  Jul 1995 - Dec 2004

  Owner and Administrator- Golden Years Residential Care Facility- 16 bed

  Executive Leadership Experience. Administrator and Owner.• 15 years Healthcare Facility Director and Owner.• 13 years In Home Care Executive Leadership.• 100% Proven quality assurance and monitoring with repeated facility success of zero deficiencies. Experienced in developing policies that improve efficiency, reduce costs, enhance client services, and comply with Department of Social and Health Services, Aging and Disability, and Department of Health regulations. • Responsible for contractual compliance within the home care Industry such as oversee, monitor, and compliant with home care programs.• I lived it out; 100% responsibility with oversight and ownership.• Accomplished administrative manager at guiding teams responsible for client care.Policies / Quality Assurance / Compliance & Monitoring• Developed over 200 policies in contractual compliance with all applicable state and federal statutes and rules. • Reviewed over 5,000 files and prepared and responsible for all State Monitoring with the client and caregiver documentation and administrative requirements.• Directly contracted 15 years with with DSHS, Area Agency on Aging, Department of Disabilities, and Department of Health. 6 Bed Licensed Adult Care Home and 16 Bed Enhanced Residential Care Facility. • 28 years executive leadership with home care programs for compliance with the Statement of Work, WAC's, County Contracts, Union Collective Bargaining Agreement, agency policies and procedures, client and case manager surveys for quality improvement and communicated with DSHS, AAA, Developmental Disabilities and Dept. of Health regarding home care services.• Developed and reviewed written policies and procedures related to client care practices, facility administration, and fiscal operations, and according to the home care rulesTraining/Coordinating & Monitoring Show less

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  Korean Women's Association

  Jan 2005 - now

  Oversight and Quality Control of In-Home Community Based Organizations. Implemented streamlined operations & change management strategies to create strong effective teams & positive work environments, all within high levels of quality contractual compliance.Experienced KWA Administrator with Applicant Pro Tracking System & Hiring Software, recruitment marketing, applicant tacking system, background checks, assessments, employee onboard video interviewing, continuous monitoring.Experienced with ADP Tracking Business Services, HR, payroll and tax servicesExperienced KWA Administrator Super User with Clear Care Home Care Applicant Tracking and Scheduling Software.Experienced with BambooHR Applicant Tracking System. New-Hire onboard, time tracking, payroll process, employee engagement and employee satisfaction tools, workforce data analytics. Experienced Administrator with HomeTrac, Applicant Tracking System and Scheduling Software.Familiar with NEOGOV Applicant Tracking from presentations, and resource training from the website.Administrator and licensed with Secure Access Washington Authorizations and Service Recordings.Highly accomplished, versatile and respected professional presenting with over 30 years of extensive accomplishments within diverse environments utilizing exemplary management, analytical, organizational, and people skills. Dynamic leader consistently achieves outstanding results in challenging environments while building and maintaining strong, loyal relations with both clients and colleagues. Marketing, recruitment, outreach, application review, interviews and assessments, background and reference checking, hiring, and training KWA supervisors, leadership management, hiring staff, caregivers, and volunteers. Creating recruitment, outreach, hiring, and staff retention training and awards programs.Recruitment & hired 1,500+ applicants, hiring staff, and supervisors. Show less Experienced facilitating recruitment and retention of qualified and diverse employees Tracking applicant data for EEO demographic workforce dataExperienced and knowledge of computer applications and applicant tracking systems utilized in the recruitment and selection processOutstanding written and verbal skillsClear communication internally and externally, provides excellent responsive customer service, to applicants, staff, clients, and public.Independently conduct professional-level full cycle recruitment functions; recruitment strategy meetings and training hiring staff and leadership supervisors, preparing and posting job announcements, researching and identifying candidate sourcing opportunities, developing partnerships with local colleges and skill centers, administering assessments, scheduling interviews and/or testing processes, preparing interview and testing materials, facilitating and analyzing back ground checks including reviewing records, completing Character Suitability Study for staff with background history, notifying staff with disqualifying background and unable to work for agencyCustomer focused, while meeting fast paced multiple projects deadlinesProvides human resource functions to the recruitment staff, hiring staff, and potential candidatesAssist with training and implementation of new laws and/or regulations, development of HR policies, procedures and best practicesProvide staff meetings, attend company meetings, and participate on teams.Completes assigned projects or research to solve human resource issues. Problem solving.Experienced in coordination and facilitation of recruitment virtual and onsite events and activitiesExperienced with virtual job fair platformsCollecting data and inputting information in various files and data bases. Keeps accurate records and files up to date, maintains confidentiality and professionalism. Produce information reports, metrics, and dashboardsOrganizational development, team work Show less Korean Women's Association is an awesome non profit multicultural social service agency with a stellar reputation!KWA is Great to work for and has always treated their caregivers and client with respect and excellent services. . Supervisor and District Supervisor has operational oversight of a program providing traditional in-home care to a multicultural and diverse client population. Provided leadership, direction and administration of the homecare program in the area of responsibility. Ensured effective operations and planning and the overall day to day operations of the homecare program. Areas included- program development, achieving measurable goals, human resources, staff and business development. Responsible for ongoing development of new business and referral opportunities. Ensuring proper practices regarding record keeping, control systems, and proper reporting.Marketing, recruitment, outreach, application review, interviews and assessments, background and reference checking, hiring, and training KWA's supervisors, leadership management, hiring staff, caregivers, and volunteers. Monitoring and ensuring contractual compliance with assigned region.Random audit of caregiver and client files when visiting offices.Assists and prepares assigned offices and staff for annual monitoring reviews by local areas on aging and governmental agencies. Extensive travel throughout the region. Show less

  • KWA Business Development Manager, In Home Care Referrals, Human Resources Recruitment Manager

    Jan 2005 - now

  • KWA Human Resources Analyst-Recruitment Manager

    Jan 2005 - now

  • KWA In Home Care District Supervisor

    Jan 2005 - May 2015