Ciaran O'Reilly

Ciaran O'Reilly

Merchandising Executive

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  • Timeline

  • About me

    Trainee Chartered Accountant

  • Education

    • ITOnlineLearning

      2016 - 2017
      Microsoft Certificiate Software Developer

      I am currently studying a Software Developer course through distance learning with ITOnlineLearning.com

    • Fitzwilliam institute Blackrock

      2015 - 2016
      Diploma Computer Science and Java Programming EE

      I have completed my Diploma with Fitzwilliam Institute in February 2016.

    • GCS

      2000 - 2006

      Activities and Societies: Soccer, Basketball, Qualified Basketball Referee.

    • Dublin Business School

      2018 - 2022
      Bachelor of Arts - (Honours) Accounting and Finance 2.1
    • Chartered Accountants Ireland

      2022 - 2026
      ACA Accounting
  • Experience

    • Tesco PLC

      Aug 2008 - Feb 2011
      Merchandising Executive

      • Promotional brochure planning and design• Design build and implement the planning brochure for all Irish stores.• To work with our business partners to agree on space on shelving of promotional ends.• To work within Tesco as one team with other departments such as our Marketing department.• Work with varied systems to ensure the allocated space is correct for the highest possible sales.

    • Sky

      Oct 2012 - Mar 2017
      NLP Support Specialist

      •Team management, I've done this on several occasions as a stand in Team Leader, taking escalations, managing team performance and KPI targets.•To build a greater understanding of the customers issue, by using open questions to resolve the issue.• To build great rapport with the customer and have a vast amount of empathy for varying situations.• Teamwork, major focus within Sky to ensure everyone works as one team.• Training and Briefing new departments and teams, as a senior advisor I do this on a regular basis to ensure the new advisors have all the support while on site training.• Outbound sales campaigns to promote and up sell Sky products which vary. • Demonstrate the Sky brands innovation in all aspects of their business, through a great product knowledge.• Broadband technical support• Sky tv technical support• Billing specialist team• Email response support teamNew Line Provide Project Team• Working to provide customers with a new phone line installation• Working with KN and Eircom engineers to ensure a smooth customer journey• Working with team management on new processes for the project team• The NOG, This is a link between our wholesale provider BT Ireland and Sky• CMX2 – This is the text messaging service we use to update our new line provide customers.• Stakeholder weekly meetings with Senior Management from Sky and BTI Wholesalers.• Weekly Level 2 BTI Escalation meetings. Show less

    • Smart - The Under-Stairs Storage Company

      Mar 2017 - Sept 2019
      Sales Executive
    • Smart Under Stairs Storage

      Sept 2019 - Apr 2021
      Operations Manager
    • O'Regan & Co

      May 2021 - Jul 2023
      • Trainee Chartered Accountant

        Sept 2022 - Jul 2023
      • Pension Administrator

        May 2021 - Sept 2022
    • HSOC Chartered Accountants

      Jul 2023 - now
      Trainee Chartered Accountant
  • Licenses & Certifications

    • Accounting & Finance Degree

      Dublin Business School
      Jun 2022
    • Computer Science & Java Programming EE Diploma ( Distinction )

      Fitzwilliam Institute Group
      Feb 2016
  • Volunteer Experience

    • Volunteer

      Issued by Sky Velo Ireland Chance2Change Cycle on Dec 2014
      Sky Velo Ireland Chance2Change CycleAssociated with Ciaran O'Reilly