Ciaran O'Reilly

Experience

• 

  Tesco PLC

  Aug 2008 - Feb 2011

  Merchandising Executive

  • Promotional brochure planning and design• Design build and implement the planning brochure for all Irish stores.• To work with our business partners to agree on space on shelving of promotional ends.• To work within Tesco as one team with other departments such as our Marketing department.• Work with varied systems to ensure the allocated space is correct for the highest possible sales.

• 

  Sky

  Oct 2012 - Mar 2017

  NLP Support Specialist

  •Team management, I've done this on several occasions as a stand in Team Leader, taking escalations, managing team performance and KPI targets.•To build a greater understanding of the customers issue, by using open questions to resolve the issue.• To build great rapport with the customer and have a vast amount of empathy for varying situations.• Teamwork, major focus within Sky to ensure everyone works as one team.• Training and Briefing new departments and teams, as a senior advisor I do this on a regular basis to ensure the new advisors have all the support while on site training.• Outbound sales campaigns to promote and up sell Sky products which vary. • Demonstrate the Sky brands innovation in all aspects of their business, through a great product knowledge.• Broadband technical support• Sky tv technical support• Billing specialist team• Email response support teamNew Line Provide Project Team• Working to provide customers with a new phone line installation• Working with KN and Eircom engineers to ensure a smooth customer journey• Working with team management on new processes for the project team• The NOG, This is a link between our wholesale provider BT Ireland and Sky• CMX2 – This is the text messaging service we use to update our new line provide customers.• Stakeholder weekly meetings with Senior Management from Sky and BTI Wholesalers.• Weekly Level 2 BTI Escalation meetings. Show less

• 

  Smart - The Under-Stairs Storage Company

  Mar 2017 - Sept 2019

  Sales Executive
• 

  Smart Under Stairs Storage

  Sept 2019 - Apr 2021

  Operations Manager
• 

  O'Regan & Co

  May 2021 - Jul 2023

  • Trainee Chartered Accountant

    Sept 2022 - Jul 2023

  • Pension Administrator

    May 2021 - Sept 2022
• 

  HSOC Chartered Accountants

  Jul 2023 - now

  Trainee Chartered Accountant