Alena Prasad

Experience

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  Sunshine Child Programs

  Dec 2012 - Apr 2017

  • Collection of monthly payments; process delinquent accounts• Assist coworkers in completion of projects• Maintained all student and staff files• Greets all visitors; answers phones and relays messages appropriately• Communicates daily with Operations Management staff • Organized small groups of children while transitioning to and from outdoor play• Communicates regularly with parents about activities and behaviors• Assist children with homework• Assist managerial staff with daily tasks

  • Front Desk Receptionist

    Aug 2014 - Apr 2017

  • Camp Counselor

    Dec 2012 - Aug 2014
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  Henderson Behavioral Health

  Apr 2017 - Feb 2019

  Health Information Specialist

  •Maintain appointment calendars for Doctors• Track all client appointments, and call to remind them of on-going appointments• Audit all client charts for compliance• AVATAR experienced• Screen hospital discharge calls• Edit billing charges to ensure compliance; insurance verification• Process all necessary demographic, billing, and clinical information

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  Cleveland Clinic Florida

  Feb 2019 - now

  •Functions as liaison and as administrative, technical or operational resource.•Assists Director with projects and daily tasks.•Assists with scheduling, coordination, preparation and communication of meetings.•Facilitates and attends meetings; records key outcomes.•Identifies key milestones and deadlines and proactively communicates project status and requirements to achieve results.•Researches, analyzes and organizes information for presentations.•Assists with large or complex projects and initiates or leads less complex projects. Show less •Facilitates proper billing functions to accurately meet compliance of organizational standards•Generate, monitor and achieve monthly metrics and departmental goals•Generate in and out patient provider reports •Understanding and addressing and wide range of patient needs and concerns•Exercising empathy while maintaining efficiency and productivity•Supports Cleveland Clinic’s mission of creating a rewarding patient experience•Study operational flows and develop work plans aimed towards minimizing disruption and maximizing efficiencies •Proactively engage and coordinate with medical personnel and support services personnel•Provides insight for staffing on department needs including COVID testing and vaccinations•Train and mentor new hires while exemplifying Cleveland Clinic standards Show less

  • Administrative Program Coordinator

    Feb 2022 - now

  • Patient Services Specialist

    Feb 2019 - Feb 2022