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Daniela Neacșa

Daniela Neacșa

Senior Account Manager

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location of Daniela NeacșaBucharest, Romania

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  • Timeline

  • About me

    2nd Line Engineer

  • Education

    • National College „Ion Minulescu”

      2015 - 2019
      Baccalaureate degree Phylology

      Phylology:- Language and communication: Romanian language and literature, universal literature, Latin and twomodern languages (English, French, German)-Human and society (history, geography, religion, logic and argumentation - 9th grade; psychology -10th grade; economics, sociology - 11th grade; philosophy - 12th grade) and Arts (music educationand art education).

    • Colegio Público Miguel Delibes

      2005 - 2012

    • Universitatea Tehnică de Construcții București

      2019 - 2022
      Bachelor's degree Language Interpretation and Translation

      -The specialization in Translation and Interpretation trains specialists capable of responding to theneed for non-literary translators on the Romanian and European market. At the same time, the dualqualifications obtained by graduates - translator-interpreter - open the way for them to a freelancecareer (in which each can decide the steps that they follow in their professional career) or to acollaboration with different types of organizations.

    • University POLITEHNICA of Bucharest

      2022 - 2024
      Master of TC Computer Systems Networking and Telecommunications

  • Experience

    • Sphera Global Revolution

      Feb 2020 - Feb 2022
      Senior Account Manager

      - Retaining clients and building strong, trusting relationships;- Understanding client needs and identifying new business opportunities within your portfolio;- Providing superior customer service and ensuring client satisfaction;- Communicating and coordinating with internal teams to deliver solutions;- Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

    • Accenture

      Mar 2022 - Sept 2022
      Transaction Processing Associate

    • Ericsson

      Oct 2022 - Sept 2023
      MS Automated Operations Engineer

    • _VOIS

      Sept 2023 - Mar 2025
      2nd Line Operations RAN Huawei

      Performs activities that combine analytical skills with adequate knowledge of software and hardware technology, in order to develop, test, implement and modify IT systems containing telecommunications, mobile and fixed software applications.• Development and adaptation of customized software• Implementation of new software solutions and functionalities• Fixing software and hardware deficiencies• Evaluation and optimization of software and hardware performance of IT systems

    • Genpact

      Mar 2025 - now
      Technical Customer Service Engineer 2nd line

      • Handling advanced technical issues dispached by L1 team, in acordance with established SLAs and metrics;• Acting as backup for L1 lines during peack time;• Troubleshooting technical problems according to the Standard Operating Procedures (SOP) and process trainings;• Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;• Accurate, complete and correct documentation of the resolution implemented or work around applied, mentioning the knowledge article used, for all incidents and service requests handled;• Dispatching field enginiers teams where phisical intervention is required and following up with them until issue resolution.• Assist the process trainer(s) and the management team with any requests or requirements formulated – VOC follow-up, daily/weekly reports or tasks;• Suggest and implement process improvement ideas using of the LEAN methodology and tools;• Assist the process trainer(s) and the management team in the update process of any process related SOPs. Show less

  • Licenses & Certifications