Andrew Harding

Experience

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  Foot Locker

  Nov 1998 - Oct 2003

  Manager Trainee

  Developed strong selling and customer service techniques while working in both suburban and urban settings in areas with diverse populationsSpecialized in employee training, loss prevention, inventory control, and bookkeeping

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  Zeigler Automotive Group

  Mar 2004 - Sept 2005

  Sales Representative

  Utilized customer service techniques including active listening skills to help customers find options meeting their wants and needsEffective use of interpersonal communication helped build rapport with customers, management and fellow employees

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  Chase

  May 2006 - Feb 2007

  In Store Personal Banker

  Effectively performed all aspects of branch operations, services and proceduresHelped in devising plans and strategies for branch growthApplied effective communication and listening skills to set up and service new and existing accounts, loans and investments

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  Luther Automotive Group

  Feb 2007 - Aug 2009

  Sales and Leasing Consultant

  Used consultative sales providing exceptional customer service helping individuals make informed decisions through knowledgeable and accurate informationProvided exemplary follow up after the sale resulting in referrals and repeat businessServed as a resource for fellow employees searching for product information Offered marketing and advertising ideas including implemented print ad ideas

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  Walser Automotive Group

  Sept 2010 - Nov 2012

  Sales and Finance Specialist

  Worked at a Special Finance, 'Buy Here Pay Here' dealership working in a Team Environment at a Zero Negotiaton, Commission Free Dealer Group specializing in Customer Service and SatisfactionResponsibilities included: taking phone, internet and walk-in leads through the sales process, setting appointments from internet and phone leads, working all leads through the entire sales process, providing exceptional customer service and follow up, and offering marketing and merchandising ideas

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  Comcast

  Jan 2013 - Sept 2014

  Retention CAE (Customer Account Executive)

  Worked at an in-bound call center in a fast-paced, high-pressure environment, saving and retaining customers by identifying reasons for disconnection by overcoming concerns, maintaining composure in stressful situations and diffusing angry or upset customersMet and exceeded budgeted retention goals for all product lines and individual performance goalsThrough active listening, empathy, and professionalism, aligned product, feature benefits and pricing to the desires of the customers and promoted, recommended, and sold products and services based on the customer’s needs and interestsDeveloped and maintained up-to-date knowledge of products, programming, and marketing campaigns in order to effectively sell new or upgraded services and positively position company products against competitive program offerings Shared successes and new ideas with team members in order to achieve both individual and team goals. Show less

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  Charter Communications

  Jul 2016 - Sept 2019

  Advertising Sales Account Executive

  Sold advertising to Small to Medium sized businesses on cable television networks and digital media, met established sales goals, provided clients with direction on marketing strategy and served as a subject matter expert in all processes and practices related to selling of cable advertisingBuilt and maintained solid client relationships for continued sales growth, presented products and services to potential and current clients, negotiated rate sheets and network design and identified strategies for clients that included an appropriate blend of products and services, develop positive relationships with clients and the community also prospected for new business Show less

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  Farm Bureau Insurance of Michigan

  Nov 2020 - Sept 2021

  Agency Owner-Agent Farm Bureau Insurance of Michigan

  Worked as a dedicated fully Licensed Property, Casualty, Life, Accident and Health Insurance Agent.

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  Dorrance Ford

  Oct 2021 - Oct 2022

  Business Development Center Manager

  Provided a High Level of Customer Service and follow-up with the primary responsibility of driving business into the dealership for the Sales, Finance and Service departments through outbound calls, texts and e-mails. Customer contacts were made using: new and existing inbound sales leads; extensive CRM mining; and sales, lease fruition and service manifest and opportunity lists.

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  Gurtz Electric Co.

  Oct 2022 - now

  Environment, Health and Safety Manager

  Served as the on-site Environmental Health and Safety Manager for an Electrical contractor working on a new building for a Fortune 50 Pharmaceutical company. Provided consistent on-site project presence overseeing over 40 workers with no reportable incidents or injuries. Served as the primary contact for project site injury and incident notification, investigation, and case management.Collaborated with management to develop an Emergency Action Plan; created Safe Work Task Analysis Assessments; conducted health & safety audits and inspections ensuring compliance; evaluated performance and identified corrective actions; implemented follow up assessments and conducted preventative care, safety, and compliance training programs.Maintained a written log of GFCI, Safety Inspection Activities, Reports and Correspondence. CERTIFICATIONS AND TRAININGS:- OSHA 510 – September 2023- NFPA 70 E Certification – August 2023- Competent Person Certification – April 2023- OSHA #7115 Lockout/Tagout Certification – April 2023- OSHA 30 – October 2022- American Red Cross Certified - First Aid/CPR/AED – October 2022 Show less