Andrea Masala

Experience

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  Aurora Computers Srl

  Jan 2009 - Jan 2012

  IT Help Desk Support and Junior System Administrator

  Assembling new workstations/servers/high capacity storage.Developing new installation methods.Installing Windows Xp/Vista/7 on new desktop/workstations.Installing Windows Server 2003/2008 on new servers.Installing and configuring Vmware ESXi based servers.Configuring customer requested programs such as Office suite/antivirus/Autodesk/SolidWorks and any third party software.Testing the last hardware/software configurations and providing solutions to the Sales Managers.Configuring on-site Windows servers/workstations new installations ensuring network and all systems working correctly.Providing on-site support to private customers as well as companies.Help Desk assistance: face to face/phone/e-mail/remote assistance providing support from Level1 to Level3.Filtering and addressing special customer requests to Sales Managers and the others System Administrators.OKI, Kyocera and Epson printers support.Sales Assistant.Head-of warehouse. Show less

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  IGA - Istituto Di Genomica Applicata

  Jul 2013 - Jun 2015

  System Administrator and Help Desk Support

  Staff support. Face to face/phone/e-mail/ remote assistance, providing technical solutions from Level1 to Level3.Filtering and addressing of special support requests to the others System Administrators and/or external technical support if required. Market researches to purchasing new workstations and other spare components.Customized network deploy methods of Microsoft Windows OS.Customized Microsoft Windows OS images, based on hardware requirements.Deploying Windows 7/8 to workstations in a time effective mode.Migrating non-centralized user data and programs from old workstations to new one’s. Configuring Windows Server 2012 services ensuring network and all systems working correctly.Managing Active Directory Domain Services/ Group policy/shares access policies. Configuring and/or managing other Microsoft services such as DNS/DHCP/NPS/Print Services/DFS/WSUS/WDS.Configuring and maintaining of the centralized Kaspersky antivirus system.Intel vpro.Provide support for the Office products.Assembling, patching and/or configuring new devices such as SANs/servers/network devices/ server blades.Network and device monitoring, ensuring them working correctly, prevent issues and finding new ways to reduce maintaining costs. Show less

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  Ed's Pc's Redcliffe

  Oct 2015 - Nov 2015

  Help Desk Support
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  Ploy

  Feb 2016 - Jun 2016

  On Demand IT Technician

  On Demand IT Services:- Printer projects executive technician on behalf of Hewlett Packard.- IT Support for Logicalis

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  Masala Andrea

  Jan 2017 - Jul 2017

  Owner

  I got my chance to work alone and I did enjoy it!

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  For You Information Technologies

  Aug 2017 - now

  Technical Support