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Tavleen Kaur

Tavleen Kaur

Customer Service Representative

Followers of Tavleen Kaur144 followers
location of Tavleen KaurCambridge, Ontario, Canada

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  • Timeline

  • About me

    Student at Conestoga College, Waterloo, ON, Canada

  • Education

    • Budha Dal Public School

      2017 - 2019
      High School Medical with additional Mathematics 70.4%

      Activities and Societies: • Participated in the Guinness Book of Record of Largest Robotics classroom.

    • Budha Dal Public School - India

      2016 - 2017
      Senior Secondary 9.0/10

    • CHANDIGARH UNIVERSITY

      2019 - 2023
      Bachelor of Engineering - BE Computer Science & Engineering (Honors) Big Data Analytics Grade: 3.3 GPA

      Activities and Societies: • Certificate of Participation in Machine Learning and Artificial Intelligence workshop. • Big Data Engineer- Mastery Award 2021. • Certificate of the fundamentals of Digital Marketing Course. • HTML, CSS and JavaScript for Web Development. • Crash Course on Python. • Applied Machine Learning in Python. • Equivalent to a four years Canadian Bachelor's Degree, as determined by World Education Services (WES).• Specialization in Big Data Analytics.

    • Conestoga College

      2024 -
      Ontario College Graduate Certificate Applied Artificial Intelligence and Machine Learning

      Pursuing

  • Experience

    • Samsung Electronics

      Jan 2023 - Jun 2023
      Customer Service Representative

      • Trained new employees about entering customer data and organizing customer interaction logs.• Provide basic technical support to clients on a wide range of company products, resolving issues at 85% of rate.• Received an average 75% customer satisfaction rating, 8.0% higher than company’s average.• Remained courteous and calm, during stressful situations and moments of customer dissatisfaction.• Handled 50+ calls daily, with duties including signing up new customers.

  • Licenses & Certifications

    • Applied Machine Learning in Python

      University of Michigan
      Mar 2020
      View certificate certificate

    • Internship and Job Preparation Training

      Internshala
      Nov 2021
      View certificate certificate

    • Crash Course on Python

      Google
      Jul 2020

    • Fundamentals of Digital Marketing

      Google
      May 2021
      View certificate certificate

    • HTML, CSS and JAVASCRIPT for Web developer

      The Johns Hopkins University
      Jun 2020
      View certificate certificate

    • Machine Learning and Artificial Intelligence Workshop

      Indian Institute of Technology, Roorkee
      Feb 2020

    • Guinness Book of World Record of Largest Robotics classroom.

      Robochamps
      Jan 2018

    • Big Data Engineer- Mastery Award

      IBM
      Mar 2022
      View certificate certificate

    • Web Development Training

      Internshala
      Sept 2021
      View certificate certificate

  • Honors & Awards

    • Awarded to Tavleen Kaur
      Big Data Engineer- Mastery Award 2021 IBM Mar 2022 This badge earner has a proven expertise to use Big Data methodologies to collect and analyze large amounts of data from different sources, using IBM Watson Studio and Open Source Tools. The badge earner has demonstrated advanced proficiency on topics such as Apache Hadoop, Ambari, MapReduce, Spark, Mlib ZooKeeper, Big SQL, HDFS, YARN, and HBase.