Yolanda Hoffmann

Experience

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  Metropolitan

  Jan 1997 - Dec 2001

  Client Services Administrator

  Duties : Client services ( personal and writing ) Administration on policies : corrections \ changes , updates, processing of payments Processing of funeral claim payments Telephone and face to face queries

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  Sage Life

  Mar 2002 - May 2005

  Deputy Head of Department

  Duties : Processing of payment of maturity claims. Requesting of Tax Directives via internet. Authorising of payments. Managing of staff performance Handles queries from clients and brokers

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  Sanlam sky

  Jun 2005 - Jan 2014

  Manager / Team leader / senior administration administrator

  Monitoring and management of performance & quality of staffDaily Planning for team and implementing there-ofManaging of projects actions which falls within department Investigation and reporting of root causes for complaints received via Media, ombudsman , PFA or internal Representation of company at Fraud Forums held within Gauteng DistrictCompiling of reports for Senior ManagementAttending of meetings with various stake holdersManagement of a yearly budget for departmentAssisting with streamlining processes within the department and implementation of change managementDocumenting of all Standard Operating Procedures within department Revising of referral processed on a monthly basis for both validations on death claims and underwriting of hospital claimsAuthorisation of payment on valid claimsHandling of escalated queries from branches and internal/ external clients Show less

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  IBM

  May 2015 - now

  • Service Manager

    May 2018 - now

  • Order Manager

    May 2015 - now