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Ian Oswald

Ian Oswald

Service Coordinator

Followers of Ian Oswald19 followers
location of Ian OswaldTucson, Arizona, United States

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  • Timeline

  • About me

    Supporting worldwide community through industry specialization.

  • Education

    • Defense Photography School

      1994 - 1995
      Professional Certification Photography

      Class A Navy School for PhotographyDepartment of Defense School

    • Pima Community College

      2011 - 2012
      Anthropology

      Major in Anthropology

  • Experience

    • Young Alarm

      Apr 2006 - Jun 2006
      Service Coordinator

      Over the phone alarm repair. If alarm could not be repaired over the phone, then I was responsible for dispatching a service technician

    • Digipost

      Nov 2006 - Feb 2007
      Graphic Designer

      Creating graphics for mailers

    • Citi

      Dec 2008 - Jun 2011
      Mortgage Account Manager

      Follow-up with client mortgage assistance, escrow analysis, tax inquiries, insurance inquiries with solutions through live phone operations and case analysisResolve and de-escalate irate customer calls. Assess team performance and creating solutions to call quality

    • Afni

      Jan 2011 - Jan 2012
      Customer Care/Service

      Inbound calls on wireless phone service and landline phone, internet & cable television servicesBuild and maintain rapport with customerResolves customer issues regarding billing and technical support

    • AlphaStone LLC

      Feb 2014 - Nov 2015
      Home and Business Remodeler

      PainterDemolition DrywallingPreparationCabinetryMinor electricalMinor plumbing

    • C3/CustomerContactChannels, Inc.

      Dec 2015 - May 2016
      Customer Service Representative

      Inbound Customer Service Representatives taking calls ranging from reservations, account management services, upselling products and services to general customer service requests. Professionally handle high volume incoming customer inquiries regarding products and serviceGather customer information, assess and fulfill customer needs, educate customer and sell addition services- when doing so will enhance the customer’s overall product satisfaction. Resolve customer issues accurately and efficiently including billing inquires, adding additional services and providing routine technical support. Show less

    • VXI Global Solutions, LLC

      Sept 2016 - Nov 2016
      DirecTV Reconnect Agent

      Bringing customers back to DirecTV services while upgrading to landline phone and internet connection through bundling services.

    • Convergys

      Nov 2016 - Jul 2018
      Walgreens Pharmacy Technician

      Streamlining Walgreens by taking on calls for the pharmacy from the patients. Ensuring that patients know the status of their prescriptions, filling and refilling pharmaceutical drugs as needed and giving general information to move Walgreen's business faster.

    • Alorica

      Jul 2018 - Mar 2020

      Approve medication through coverage determinations and appeals required from CMS. Professionally handle high volume of calls, faxes and electronic prior authorizations from medical staff. Tracking and investigating of shipment.

      • Coverage Determination and Appeals Rep

        Mar 2019 - Mar 2020

      • UPS Universal

        Jul 2018 - Feb 2019

    • Addisigns

      Apr 2021 - now
      TIG Welder

  • Licenses & Certifications

    • Photographer's Mate Class A

      Department of Defense
      Dec 1994

  • Volunteer Experience

    • Builder and Packer

      Issued by Habitat for Humanity Tucson and March of Dimes on Dec 2009
      Habitat for Humanity Tucson and March of DimesAssociated with Ian Oswald