Ben McCurdy

Experience

• 

  Cargill

  Jun 1998 - Jun 2014

  • Provided technology management leadership and expertise for enterprise IP Telephony• Provided vendor management for implementation vendors during VoIP implementations and support vendors for IP Telephony day-2 support • Acted as license and compliance tracking subject matter expert for IP Telephony hardware • Provide subject matter expertise for E-911 support and requirements • Create, apply and manage call routing scripts • Administer and maintain Unity call handlers • Secured NAA/NSD agreements with multiple business partners • Develop and maintain global dial plan • Assisted procurement in contract negotiations with IP Telephony day-2 support vendor • Provide VoIP and IPCC phone training to end users via class room and web-based • Serve as Change Manager for Cargill Global Network Services • Created workflow process documentations for VoIP operations • Experience in Cisco network routing and switching Show less • Second level WAN/MAN operations documentation and support• Assists vendor support service groups to ensure proper escalation and timely remedy during outages or periods of degraded service• Assist in the evaluation, recommendation, implementation and maintenance of telecommunications hardware and services• Technical liaison with vendors and internal department groups• Responsible for the timely completion of global WAN moves, adds, changes• Responsible for design and support of private Global Voice Over Frame Relay network• Responsible for design and support of private Global Voice Over SoTCP network• Responsible for design and support of private & public Global ATM network• Lead small to complex wide area network infrastructure projects Show less

  • Sr. IT Analyst

    Oct 2005 - Jun 2014

  • IT Network Analyst

    Oct 2001 - Oct 2005

  • Telecommunications Technician

    Jun 1998 - Oct 2001
• 

  Sirius Computer Solutions, Inc.

  Jul 2014 - now

  Creates alignment with client leadership for projects goals, scheduling, resource management, budget approval and regular progress reportsCollaborates with project owners to understand project milestones and roadblocks to best implement solutions to meet their business needsDelegate tasks on projects to engineers best positioned to completeProvide technical direction and support to team members to resolve complex technical issuesManage multiple full-scale infrastructure and telephony projectsMotivate people involved within the projects to complete tasks on timeEnsure customer satisfaction Show less Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture. Analyze customer requirements for advance service products coordinate with customers and develop appropriate voice solutions.Worked closely with customers to understand problems and proactively implement solutions to solve those problems.Perform troubleshoot on all voice services for all LAN and WAN hardware.Coordinate with technicians and perform installation and migrations of various voice technology solutions. Show less

  • Project Manager

    Jan 2018 - now

  • Networking Solutions Engineer

    Jul 2014 - Jan 2018