
Shawnda P.
Customer Success Specialist

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About me
Transformation Analyst @ LPL Financial | FinTech | Cybersecurity | Year Up Alumni | Phi Theta Kappa | Philocalist
Education

Year Up
2023 - 2024
Central Piedmont Community College
2023 - 2024Certificate Information TechnologyYear Up Accelerated Program Class of 2024
Experience

Wells Fargo
Aug 2020 - Nov 2021Customer Success Specialist-Online Banking Associate responsible for account maintenance, fund transfer/deposit, troubleshooting account issues, fraud detection and escalating if necessary.-My experience in financial services/banking has given me a profound appreciation for the significance in safeguarding assets and maintaining trust.

Family First Life
Aug 2021 - Dec 2022Insurance/Investment Broker-In my previous role as a Life Insurance/Investment Broker, I gained invaluable experience in building meaningful relationships with clients, understanding their unique needs, and providing them with tailored solutions. -This background has allowed me to develop exceptional networking, sales, and leadership abilities that I carry forward into my journey.

Bank of America Merrill Lynch
Jul 2023 - Dec 2023Wealth Management Client Associate
LPL Financial
Feb 2024 - nowAnnuity Transformation Analyst
Apr 2025 - nowAssociate Consultant
Feb 2024 - Mar 2025
Licenses & Certifications

Microsoft Office 365
TestOut CorporationMay 2023
Certified Security Professional (CSP)
TestOut CorporationJul 2023
Securities Industry Essentials (SIE)
FINRAOct 2025
Certified Network Professional (CNP)
TestOut CorporationMay 2023
Certified PC Pro
TestOut CorporationJul 2023
Honors & Awards
- Awarded to Shawnda P.Engage & Embrace Diversity Award Year Up Charlotte Apr 2023
- Awarded to Shawnda P.Theta Phi Kappa Honor Society - An international honor society for the top 10% of students academically within Central Piedmont Community College. //Hard work and dedication allowed me to persevere and achieve this milestone.
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