Shawnda P.

Shawnda P.

Customer Success Specialist

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location of Shawnda P.Charlotte Metro

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  • Timeline

  • About me

    Transformation Analyst @ LPL Financial | FinTech | Cybersecurity | Year Up Alumni | Phi Theta Kappa | Philocalist

  • Education

    • Year Up

      2023 - 2024
    • Central Piedmont Community College

      2023 - 2024
      Certificate Information Technology

      Year Up Accelerated Program Class of 2024

  • Experience

    • Wells Fargo

      Aug 2020 - Nov 2021
      Customer Success Specialist

      -Online Banking Associate responsible for account maintenance, fund transfer/deposit, troubleshooting account issues, fraud detection and escalating if necessary.-My experience in financial services/banking has given me a profound appreciation for the significance in safeguarding assets and maintaining trust.

    • Family First Life

      Aug 2021 - Dec 2022
      Insurance/Investment Broker

      -In my previous role as a Life Insurance/Investment Broker, I gained invaluable experience in building meaningful relationships with clients, understanding their unique needs, and providing them with tailored solutions. -This background has allowed me to develop exceptional networking, sales, and leadership abilities that I carry forward into my journey.

    • Bank of America Merrill Lynch

      Jul 2023 - Dec 2023
      Wealth Management Client Associate
    • LPL Financial

      Feb 2024 - now
      • Annuity Transformation Analyst

        Apr 2025 - now
      • Associate Consultant

        Feb 2024 - Mar 2025
  • Licenses & Certifications

    • Microsoft Office 365

      TestOut Corporation
      May 2023
    • Certified Security Professional (CSP)

      TestOut Corporation
      Jul 2023
    • Securities Industry Essentials (SIE)

      FINRA
      Oct 2025
    • Certified Network Professional (CNP)

      TestOut Corporation
      May 2023
    • Certified PC Pro

      TestOut Corporation
      Jul 2023
  • Honors & Awards

    • Awarded to Shawnda P.
      Engage & Embrace Diversity Award Year Up Charlotte Apr 2023
    • Awarded to Shawnda P.
      Theta Phi Kappa Honor Society - An international honor society for the top 10% of students academically within Central Piedmont Community College. //Hard work and dedication allowed me to persevere and achieve this milestone.