Emme Yang

Experience

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  AIA

  Aug 2009 - Jan 2013

  Assistant Unit Manager

  • Analyzed daily financial market built forecasting models and prepared reports, which directly impacted decision-making. Led, coached and supervised four teammates.

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  Thomson Reuters

  Mar 2013 - Aug 2016

  Customer Support Team Manager

  • Led a team of 11 personnel. Managed and solved requests from 30,000 clients. Reported local operations to headquarters and collaborated with cross teams on global projects. Met assigned quarterly targets. Team was recognized as Top 1 among nine Asian Front Line teams and business unit received 2015 Chairman Award. • Measured the daily performance of operations specialists based on performance data (e.g., productivity, speed of resolution, and number of customer complaints and escalations). Recruited and coached new teammates; coordinated staff schedules. Received Top 1 coaching evaluation award among 120 Global Team Managers. Show less

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  Fordham Gabelli School of Business

  Sept 2016 - May 2018

  Statistics, Finance in Healthcare, Strategic Mgmt. in Pharma, Healthcare Operational Mgmt, Accounting Teaching assistance: teaching class preparation, assignment and exam grading, exam supervisionResearch assistance: supervisor's paper feedback and data research, communication with community/departmental service

  • MBA Candidate GPA 3.88/4.0

    Aug 2016 - May 2018

  • Graduate Assistant

    Sept 2016 - Jan 2017
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  Memorial Sloan Kettering Cancer Center

  May 2017 - Nov 2017

  Case Manager

  Initiated and validated the End of Life Metrics Project research. Provided recommendations and appropriate resolution based on physician and EMR data; metrics included productivity, quality, patient satisfaction, and demographic analysis. Analyzed EMR data to facilitate data-driven insights using metrics such as LOS and readmission ratio.Closely monitored the flow of patient admission and discharge/transference to ensure operation efficiency of the clinic. Tracked the delivery and comprehensiveness of services, billing, accounts receivable and reimbursement process to estimate budget. Developed action plans, project planning, tracking and outcome summary reports. Streamlined business operations by effectively communicating to director of case management, the finance team, individual physicians, and the IT department. Identified contingency plans for risk management purposes. Show less

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  Taikang Healthcare Investment Holdings Co. Ltd.

  Apr 2019 - May 2021

  Senior Strategy Manager

  Research market and competitors; provide insightful development strategy for hospital, hospices, pension, investments fields in the companyOrganize and hold relevant academic and professional conferences in national wideDevelop and facilitate the strategy development, execution and alignment processParticipate in the Commercial Review and Target Setting process internally and towards all divisionsLead selected strategic projectsMarket intelligence and research through collaboration with the Commercial and Finance functionsNavigate the development opportunities at different levels in the organization Hold and present strategy projects towards different internal divisionsInfluence at senior management level through a strong interpersonal skillset Show less

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  Jinxin Fertility Group (HK) limited

  Jun 2021 - now

  Operation Management Traniee

  Operation Management in for pre-open and opened hospital