Paul Escaleira

Experience

• 

  TECN Informatica - PORTUGAL

  Jan 2002 - Jan 2008

  Information Technology Manager

  Partner and I.T. Manager at Tecn Informatica - I.T. Sales and Services-PORTUGAL• Microsoft Authorized Partner.• Technical Support Microsoft Windows XP, Vista, 2003 Server.•On-Site installation Software Point of Sales Solutions WINTOUCH, www.wintouch.pt,Enterprise Snap, www.enterprisesnap.com.• Sold and Supported OEM brands as an authorized partner HP, ACER, MICROSOFT, ASUS, LEXMARK, CANON, TOSHIBA, 3COM• Extensive experience with Operating system installs, Data Recovery and backup using ACRONIS software• Networking Support Show less

• 

  NCR Corporation

  Jul 2009 - Jun 2015

  Technical Support-Team Lead West Palm Beach

  • Installation and support to assure continuity of customer operations and high levels of customer satisfaction in the Miami-Fort Lauderdale area.• NCR Self Check Outs• NCR Self Payment Kiosks• NCR Travel Kiosks• POS - IBM,NCR, Wincor-Nixdorf, Toshiba• Workstations-Dell, IBM, HP• SERVER Support IBM• CISCO Support Switches and Routers• NCR Scanner/Scale certified installer• Enterprise Printers: Lexmark, HP

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  Curvature

  Jun 2015 - Feb 2021

  System Engineer/ Field Engineer

  Systems Engineer/Field Engineer for Enterprise Operations / Data Centers.Servers, Storage , Mainframes, Networks that use the following technologies:QuantumIBMHPEDell/EMCSun/OracleNetAppHDS (Hitachi)FujitsuCisco-Juniper-Brocade

• 

  Park Place Technologies

  Feb 2021 - Nov 2023

  FE

  Systems, Support EngineerPark Place TechnologiesSystems Engineer for Enterprise Operations / Data Centers. Offsite analysis of support logs and on-site support also. Systems analysis of dset, tsr logs, sp collect files, among others.Servers, Storage , Mainframes, Networks that use the following OEMs:QuantumIBMHPEDell/EMCSun/OracleNetAppHDS (Hitachi)FujitsuCisco-Juniper-Brocade

• 

  CDS

  Nov 2023 - now

  Technical Support Engineer 2

  HPE Support Engineer for HP 9000, Superdome and EVA systems. HP-UX level 1• L2 Wintel Engineering Team handling a x86 platforms including: Dell PowerEdge, HPE ProLiant, HPE AppSystem, P2000, CISCO UCS.•Also work on: EMC Isilon, NetApp FAS, EMC VNX/VNXe / CLARiiON / , HPE MSA, and IBM Storage. •Handle major escalations with Service Delivery & Technical Support Managers.