Karim Bahlas

Experience

• 

  Les ORANGERS BEACH RESORT

  Jan 2008 - Jan 2010

  Sales Manager - Water sport club

  3 seasons period (summer period of each year: Mai-November)

• 

  TUI

  Jan 2011 - Jan 2012

  Watersports instructor - Holiday Village Manar

  2 seasons period (summer period of each year: Mai-November)

• 

  Vista

  Jun 2013 - Jun 2022

  Definition:Competitive Intelligence specialist part of a team committed to create a scalable on-going process for gathering competitive data and building data products to provide insights about forecast groups, competitors and any aspect of the competitive environment.Tasks & Achievements:•Constructing web scrapping agent using the software Mozenda to monitor competitor product prices and promotions.•Providing data report in Excel or Snowflakes of the gathered competitors data (prices, promo..).•Elaborates constrictive feedback and analysis based on the gathered data in order to:-Benchmark prices-Empower price recommendations through competitor price intervals-Report on price positioning in a given market.•Use the data product to monitor competitor price change,detect market opportunities and Identify potential new threats.•Stay current on news,behaviors and trends relating to key competitors and their markets to gather competitive insights; and proactively distribute findings.•Building regular reports showing progress,updates and data produced.•Working with key stakeholders to identify how to make the data useful to the business and what report need to be constructed to inform the business. Show less •Digital infrastructure troubleshooting and debugging :-Verify DNS records existence. -Troubleshoot Domain resolution (A record, Cname). -Add or adjust Mailing services records (MX) - SSL implementation compliance.-Follow up on costumers subscriptions on digital products (website,emails, email marketing)-Setup and configure mailing clients on different (Mobile/Computer) platforms (Mac OS, Windows , Android)-Integrate 3rd party solutions to existing Vistaprint Digital products (websites, plugins)•Customer related Problem management & Escalations:-Resolve costumers issues by create workarounds where no documented solution exits.-Contribute to the improvement of problem management and Webs escalations process, and actively participate in calls with other departments involved in the customer experience (Problem Management, Webs, Tech…)-collaborate with stakeholders to monitor problems and insure it's resolutions.-Use appropriate systems and resources to draft fixes/workarounds for reported issues.-Document incidents and their solutions/workarounds for future reference.• Assisting Payment, Shipping and Fraud operations:-Providing solutions and workaround to solve customer payment operation failures.-Proactively working with 3rd party to avoid shipping issues and gathering data and report related to delayed orders in order to build a better customer experience.-Use a combination of manual and automated tools to gather data and conduct ad-hoc investigations.-Work with cross-functional teams across Vistaprint for collaboration on fraud risks and investigations. Show less

  • Competitive Intelligence Specialist

    Oct 2019 - Jun 2022

  • Solutions Advisor - CARE solutions and support

    Jan 2014 - Oct 2019

  • Customer Service Representative

    Jun 2013 - Jan 2014
• 

  Deel

  Jul 2022 - Jan 2023

  Fintech Ops Specialist EMEA
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  METRO Markets GmbH

  Feb 2023 - now

  Vendor support manager