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Amelia Ludik

Leases and Hire Purchases Officer

29 followers

Johannesburg Metropolitan Area

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Timeline
About me
Team Leader Customer Service at Standard Bank
Education
- Cornerstone Performance Solutions (Bankseta)
  2017 - 2018
  National Certificate NQF level 5 Banking and Financial Support Services
  Learnership OrientationPersonal and Business FinanceGovernance, Risk and ComplianceBanking Sales Excellence
- Die Hoerskool Menlopark
  1984 - 1988
  National Senior Certificate HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES 12
Experience
- Volkskas Bank
  Jan 1989 - Mar 1992
  Leases and Hire Purchases Officer
  Following duties and poistions held:Teller - Relieving of AgenciesEnquiriesAuto BanksTelephone ReceptionistClient ServicesRoutine DepartmentLease and Hire Purchases
- Standard Bank
  Mar 1992 - May 2019
  Job Purpose: To manage and supervise customer-facing staff within the service area in order to meet and exceed customer service expectations in the branch. To assess, understand and manage the risks associated with all service, operational and compliance processes. To identify cross-selling and migration opportunities for branch customers. To maintain a high-level of integrity and ethical standards in the branch.Key Responsibilities:Customer ServiceCompliance and Risk ManagementOperations and AdministrationSystem Access AdministrationLegislative CompliancePeople ManagementReactive Selling / Finance Reports to Branch Manager - Relief Branch ManagerDirect reports: 4Indirect reports: 18 Show less
  - Team Leader Customer Service
    Oct 2014 - May 2019
  - Office Administration
    Oct 2010 - Sept 2014
  - Team Leader Service Support
    Sept 2008 - Oct 2010
  - Head Service Support
    May 2005 - Sept 2008
  - Team Leader Account Support
    Oct 2004 - May 2005
  - Team Leader Frontline Support(combined with Team Leader Assets)
    Jan 2001 - Oct 2004
  - Team Leader Assets Custodian
    Mar 1992 - Oct 2004
Licenses & Certifications
- Regulatory Examination Certificate First level RE5:Represenatives
  The Financial Planning Institute - SA
  Apr 2017
Honors & Awards
- Awarded to Amelia Ludik
  Top Student in Class Cornerstone Feb 2018 We were the first group who were enrolled with the program in 2017 by the bank. Awarded as the top student in the first group by Cornerstone.

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