Peter Travis

Experience

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  Tsunami Visual Technologies, Inc

  Jan 2003 - Jan 2005

  Lead Manufacturing Associate

  Led team of 3 employees to test both software and hardware components of Arcade systems valued at $10,000 to $20,000 before shipping to customers.After only 6 months given responsibility to test new hardware in Research and Development environment. Resulting hardware integrated into existing and new products.Designed and tested cabling for new product and wrote all supporting documentation so cables could be manufactured by supplier well ahead of schedule.Learned 3D modeling software package SolidWorks and created detailed documentation for suppliers that allowed the company to meet tight project deadlines.Rewired 120VAC systems to run on 220VAC for overseas customers. Show less

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  Thomson Reuters

  Jul 2005 - Feb 2014

  Create Tomcat web services using Java to interface with MySQL databases hostingcustomer data.Made REST APIs to handle the uploading and downloading of customer PDFs for the iPadapplication.Developed and implemented a forgotten password reset work-flow used by multiple ThomsonReuters web products.Developed a Thrift SDK to allow 3rd party developers access to our web services. The SDKprovides classes to allow most programming languages access to the APIs.Created a WebApp for supporting EndNote Online. The WebApp allowed:-Technical support representatives to diagnose and resolve common end user issues.-Members of the content department to push the latest content files into production.-System administrators the ability to place the system into a maintenance mode during server upgrades.Created C++ example plug-ins to demonstrate all of the EndNote Desktop APIs available to 3rd party plug-in developers. Show less Provided telephone and email technical support for EndNote, EndNote Web, ProCite, Reference Manager, and RefViz.Created data recover and data conversion software for those products used both internally and by the customers.Created a web based database, using Perl, used by multiple departments in the company to verify customer serial numbers.Created Word macros, using Visual Basic, to correct customer documents that had become damaged.Made many internal programs using AutoIt, Bash, C, C++, Java, and Perl on Linux, Macintosh, and Windows.Used Salesforce.com to record support cases. Show less

  • Software Engineer

    Sept 2010 - Feb 2014

  • Technical Support Specialist

    Jul 2005 - Sept 2010
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  Gazillion Entertainment

  Sept 2014 - May 2016

  QA Tester

  Performing Quality Assurance testing on Marvel Heroes 2015. This testing includes performing smoke tests on daily builds, bug submitting, regression testing, release testing, and ad hoc testing. Preparing daily smoke test reports and distributing them to the build engineers, development, and other members of QA.

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  Thomson Reuters

  May 2016 - Jun 2017

  Software Engineer

  Mac and Windows C++ desktop software development. Used Visual Studio, Xcode, and Perforce to contribute to the project.Modified existing services to support automated Mac build systems. This involved adding to existing Perl web services and creating new Perl client scripts to upload required data to the build system.

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  Oracle

  Jul 2017 - now

  Using grep, sed, awk, curl, jq, and MySQL all day everyday Providing production support for Oracle - Opower home energy efficiency programs. Primarily using Linux command line tools to investigate and troubleshoot database and data import issues for Utility Industry client's home energy efficiency programs.

  • Technical Lead, Opower SaaS Support

    Dec 2021 - now

  • Production Support Engineer

    Nov 2019 - Dec 2021

  • Client Support Engineer

    Jul 2017 - Nov 2019