Sebastian Herrera Ugalde

Experience

• 

  Intel Corporation

  Mar 2015 - Nov 2019

  Sales and Marketing, System Analyst for Salesforce(Pre Sales,Post Sales and Sales) .Operations Manager.Event Manager.

  • Salesforce Service Operations Manager

    Sept 2016 - Nov 2019

  • Supply Chain Service Desk (IT Support Specialist)

    Mar 2015 - Sept 2016
• 

  Cargill

  Nov 2019 - Oct 2021

  Salesforce Service Delivery Advisor

  Delivering and managing the end-to-end services for the SFDC Instances within Global IT, ensuring services are provided and continuously improving.Responsible for designing, building,implemeting, sustaining, pricing, and enhancing the service, including service delivery and cost recovery. Drive application standardization for the instance, and collaboration with Instance Owners, BU leadership and BRMs to understand the business outcomes of the service, and with architects, technology brokers, and external service providers to understand the underlying technologies.Provide broad oversight and guidance for a medium-size team within the SFDC Service delivery organization, and oversees highly complex application support activities requiring deep and extensive application support knowledge. Lead, advice and makes decisions on all major application support activities or projects with medium term outlook. Mostrar menos

• 

  Pfizer

  Oct 2021 - now

  Manager Solution and Service Management

  Responsible for managing support and operations of Market Access and Revenue Management suite of applications. Maintain stable, compliant and reliable systems, engaging with customers and service providers to resolve issues, and partnering with solution delivery to deploy new Salesforce based solutions and capabilities.