Khalid Aldakhil

Experience

• 

  SAUDI AIRLINES

  Oct 2016 - Mar 2018

  Customer Experience
• 

  بنك البلاد | Bank Albilad

  Mar 2018 - now

  * Monitoring the quality of the performance of the measurement indicator* Complaints of the Central Bank of Saudi Arabia* Monitoring the extent of customer satisfaction with the banking products provided by the bank.* Quality control of the performance of the measurement index for internal complaints.* Following up and measuring the level of knowledge of employees in the bank's banking products.* Analyzing the results of customer response to quality according to approved standards.* Preparing reports periodically, which helps in making relevant decisions * Preparing detailed monthly reports for the CEO * Monitor the quality of responses to the SAMA complaint * Quality control surveys for bank products * Quality control of internal complaints handling* Control KPI Show less

  • Quality & Performance Management

    Dec 2024 - now

  • Customer Experience & Quality Officer

    Mar 2018 - Nov 2024