Liliia Dziuda

Experience

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  Self Employed

  Dec 2019 - May 2021

  English Teacher

  - Created lesson plans and delivered one-to-one lessons. Identified the needs of the students and areas where the focus is needed to reach their goals;- Evaluated students’ progress, provided feedback on errors and adjusted instruction based on feedback, communicating effectively with students about their growth, as well as areas to work on.- Selected and modified resources in line with students' individual needs and requirements;

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  USF

  Aug 2021 - May 2022

  Freight account manager

  - Discussed with customers/brokers freight details, truck delivery or pickup times, and special handling requests. Improved the company`s gross weekly income through effective negotiation of the best freight delivery rates.- Produced schedules for drivers to collect freight and make freight deliveries;- Planned routes and accommodated route changes as needed;- Prepared dispatch documents, as well as generating freight bills and invoices; Maintained records of dispatched calls, driver routes, route changes, as well as delivery and pickup times;- Kept track of transportation regulations and laws to ensure that truck drivers comply; Show less

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  Nucleus Financial

  Jul 2022 - Apr 2023

  Customer Advisor

  - Developed strong and trusted relationships with clients and financial advisory companies through timely and effective communication.- Created work items to set tasks for internal departments. Monitored progress and provided IFAs/clients with updates. Escalated overdue items to assure the delivery timelines are met.- Built and maintained relationships with 14 internal departments. Understanding the roles that each team plays within the business helped me to discover effective ways of working and become an excellent team player.- Helped to resolve complex queries, through eliminating misunderstanding and promoting effective communication between our internal teams and financial advisers/clients.- Summarised IFA`s/customer`s requests into precise notes to make them understandable by other stakeholders. - Provided clear and concise information on the company`s procedures and products.- Was the first point of contact for the client to answer their queries and recommend appropriate solutions. -Assisted customers with platform navigation and functionality.- Adhered to and provided advice on following government regulatory procedures. Show less

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  Mole Valley District Council

  Apr 2023 - now

  - Prepared statistical and financial returns regarding the outcomes of the scheme to the county in order to secure appropriate funding;- Monitored the scheme budget, produced monthly reports of the funding spent providing the breakdown and forecast for the financial year;- Identified local community groups and charity organisations to support the integration of displaced people. Liaising and working with them to deliver projects that will be beneficial to displaced people;- Worked with Accounts Team to support the management of the monthly payment system;- Provided remote on-demand and face-to-face interpreting services from English to Ukrainian to English and vice versa. Translated documents, leaflets, guides from English to Ukrainian;- Scheduled and conducted regulatory DBS checks.- Regularly engaged with Ministry of Housing, Communities and Local Government to ensure adherence and correct interpretation of the latest scheme policy;- Monitored the government`s Foundry database ensuring all the information is up to date, provided iterative feedback on tooling;- Planned, managed and delivered events;- Collaborated with the Housing Team to prevent homelessness; Show less

  • Transformation project officer

    Apr 2025 - now

  • Scheme co-ordinator

    Apr 2023 - now