Alex Hilley

Experience

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  UPS

  Mar 2003 - Mar 2004

  Supervisor

  Responsibilities: Maintaining daily operation reports, ensuring compliance with customer requirements, quality goals, service levels, and performance standards. Perform various administrative duties. Maintain work schedules and time sheets. Consistently communicate new information and changes pertaining to processes, procedures, and policies.

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  Central Transport International

  Apr 2004 - Dec 2004

  Operations Coordinator

  Responsibilities: Coordinate the logistics and distribution process of freight movement both on a regional and local level in a fast paced professional environment. Contractor (driver) supervision, freight coordination & routing, reports on timeliness & discrepancies, customer service, general office procedures, and billing.

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  Watkins Motor Lines / FedEx National LTL

  Dec 2004 - May 2007

  Operations Supervisor

  Responsibilities: Oversee all terminal outbound operations; ensuring freight is loaded and unloaded in accordance with established safety and cost standards. Responsible for proper planning, assigning work, and evaluating employee workload. Must be able to supervise both dock workers and drivers within very tight time constraints each day, as well as interfacing directly with all levels of terminal staff.

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  Frito-Lay

  May 2007 - Jun 2012

  Facility Operations Manager

  As Operations Manager I am primarily responsible for people and team development to ensure continuous improvement is achieved in the areas of quality, cost, safety, and service to customers (internal and external). I have been trained in Frito-Lay's manufacturing, distribution, and sales operations processes. I also assist team members in solving problems and improving performance. Key Responsibilities: *Develop team to solve own day-to-day operational issues *Motivate team members to achieve plan goals *Organize and facilitate work team meetings *Solve daily operational issues *Administer policies and practices *Initiate and implement projects *Conduct presentations and formal training programs *Improve team communication*Lean Six Sigma Certified*Region Labor Point Show less

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  Safety-Kleen

  Jun 2012 - now

  Responsible for the sales growth, retention of customers, customer satisfaction, profitability, operational controls, health and safety performance and regulatory compliance of Central Florida area.Responsibilities:•Collaborate with Sales Managers to enhance branch sales performance. •Lead the Customer Service Manager and Route Sales and Service professionals to maximize revenues and client satisfaction. •Manage administrative and warehouse team. •Maximize branch profitability through sales volume, margin attainment, and cost controls. •Branch adherence to operational guidelines. •Collaborate with Sales Managers to enhance branch sales performance. •Conduct End-of-Day Check-Out Process with sales and service team. •Conduct weekly branch meetings with Route Sales and Service professionals to drive branch performance and promote teamwork. •Protect branch business through excellent customer service. •Manage pricing across all lines of business. •Manage customer service and response time through Customer Retention Management system. •Meet with customers to validate customer expectations are being met. •Hire, train and develop all branch employees. •Ensure branch Environmental, Health and Safety (EHS) Compliance. •Ensure all training and compliance documentation is maintained. Show less

  • District Manager

    Dec 2020 - now

  • General Manager

    Jun 2012 - Dec 2020