Mohammed Shoaib

Experience

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  Concentrix

  May 2021 - Jan 2022

  Technical Support Advisor

  • Managed logistics-related inquiries, providing support for businesses and customers purchasing major appliances.• Acted as supervisor, providing guidance and mentorship to fellow agents, and handling work-related software tools.• Resolved client requests involving order discrepancies and unforeseen logistic changes via cold calling, achieving a 95% customer satisfaction rate.

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  ExxonMobil

  May 2022 - Dec 2022

  Software Developer and IT intern

  • Spearheaded updates and enhancements for country and local IT organization websites hosted on SharePoint and Angular, resulting in an improvement in user engagement.• Implemented low-code solutions and essential scripts using C# to optimize team productivity, streamline offshore activities, conduct risk assessments, facilitate mobility solutions, and efficiently share data with co-venturers.• Led an international collaboration with a team in Brazil to independently develop and deliver a specialized Android app for RealWear headsets used for offshore activites.• Mentored/Trained business teams with updating/using given solution (low code/scripts/websites/visuals for power BI etc.) and future proofed them with detailed guides. Took ownership of the student role, leaving a blueprint for future students and contributing to administrative tasks. Show less

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  DCXIX Inc.

  May 2024 - now

  R&D

  • Unity generalist including level design, tech art, vfx, setting up timelines etc• 3D modelling with blender• Researching options and best practices for project development• Writing code for game engines and/or extensions• Writing application code and implementing testing of developed code• Photography, videography, audio recording, and media file management• Writing and publishing documentation• Utilizing version control software as appropriate• Supporting live events and demonstrations of DCXIX Inc. projects. Show less