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Ronald Castro

441 followers

Colombia

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Timeline
About me
Sr. PM Lenovo Global Innovation Technology | AI CoE | Sustainability ESG |
Education
- Universidad Simón Bolívar
  2018 - 2019
  Especialista en gerencia e innovación Business Administration and Management, General
- Universidad Simón Bolívar
  2019 - 2020
  Magister en administración de empresas e Innovación Business Administration, Management and Operations Modalidad Profundización
- Universidad del Atlántico
  2000 - 2005
  Licenciatura en ciencias de la educación Español e Inglés
Experience
- Lenovo
  Jan 2011 - now
  Contact Center vendor management for LAS region.
  - Sr. Transition/Transformation Program Manager
    Feb 2023 - now
  - Contact Center & Customer Care manager
    Jan 2020 - Mar 2023
  - Contact Center Regional Operations Manager
    Jan 2015 - Mar 2023
  - Contact Center Regional Performance Management and Report
    Jan 2011 - Jan 2015
Licenses & Certifications
- AI for All: From Basics to GenAI Practice
  NVIDIA
  Apr 2025
- Aligning Goals and Priorities To Manage Time
  Skillsoft
  Jan 2021
  View certificate
- Certified System Administrator
  ServiceNow
  Aug 2025
  View certificate
- Corporate Trainer Journey
  Skillsoft
  Feb 2022
  View certificate