
Timi Akinsola
Customer Success Executive

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About me
Project Management | Office Administration
Education

University of Ibadan
2013 - 2015Master of Arts - MA Classics: Greek mythology and gender Mphil/PhD
Obafemi Awolowo University
2007 - 2011Bachelor of Arts - BA English language
Experience

Thrill House Nigeria Limited
Aug 2016 - Oct 2016Customer Success ExecutivePlayed a pivotal role in customer management, specializing in computer hardware sales, repairs, and service. Leveraged strong interpersonal skills to ensure customer satisfaction and build lasting relationships. Actively sought out prospective sales representatives to join the team and implemented effective selling strategies.Key Achievements:Demonstrated expertise in computer hardware, providing customers with tailored solutions and recommendations based on their needs and budget.Successfully managed the end-to-end sales process, from initial inquiry to final purchase, consistently exceeding sales targets.Developed and implemented innovative selling strategies to maximize sales revenue and expand the customer base.Established and maintained strong relationships with customers, fostering loyalty and repeat business.Identified and recruited talented sales representatives, building a high-performing team that contributed to increased sales and customer satisfaction. Show less

Livingspring Chapel International church, Dominion city,
Mar 2018 - Sept 2021Sunday School Teacher | Spiritual Growth FacilitatorPassionately designed and facilitated engaging activities and lessons aimed at nurturing the spiritual growth of children aged 0-13 in Sunday school classes. Developed comprehensive manuals addressing modern-day challenges and thoughtfully addressing children's questions about God and creation.Key Achievements:Cultivated a supportive and inclusive environment for children, fostering their spiritual curiosity and growth.Tailored lesson plans to effectively address age-specific needs and challenges, ensuring a meaningful learning experience.Created interactive and innovative activities that encouraged active participation and fostered a deeper understanding of spiritual concepts.Successfully addressed children's inquiries about God and creation, promoting critical thinking and positive discussions.Collaborated with a team of fellow educators to continuously improve curriculum materials and teaching methodologies. Show less

Newage Solutions and Technologies
Jul 2020 - Sept 2023Efficient Office Management: Streamline daily operations, ensuring seamless workflow and optimal resource allocation.Task Assignment and Follow-up: Assign tasks to team members, set clear expectations, and provide regular follow-ups to ensure timely completion.Staff Productivity Enhancement: Implement strategies to boost productivity, motivation, and engagement among team members.Project Delivery Management: Oversee project timelines and deliverables to ensure on-time delivery, meeting or exceeding client expectations.Cross-functional collaboration: Foster effective communication and collaboration between departments to drive synergy and achieve common goals.Process Improvement: Continuously identify areas for improvement, implement streamlined processes, and leverage technology to enhance operational efficiency. Show less Web Content Creation: Develop compelling and informative content for company webpages, ensuring it aligns with the brand's tone and objectives.Blog Post Writing: Craft engaging blog posts that provide valuable insights, educate readers, and drive organic traffic to the website.Language Proficiency: Utilize strong language skills to write error-free content, ensuring grammar, spelling, and punctuation accuracy.SEO Optimization: Incorporate relevant keywords and follow SEO best practices to enhance the visibility and ranking of the company's web pages.Office Management: - Front Desk Operations: Greet clients and visitors, manage phone calls, and handle inquiries with professionalism and efficiency. - Office Supplies: Monitor and replenish office supplies, ensuring all necessary materials are available for daily operations. - Facilities Management: Coordinate with vendors for office maintenance, cleaning, and repairs to ensure a conducive working environment.Administrative Support: - Document Management: Organise and maintain physical and electronic files, ensuring accuracy, confidentiality, and easy retrieval. - Correspondence: Draft and edit emails, memos, reports, and other documents with attention to detail and clarity.Client Support: - Client Communication: Assist in communicating with clients, addressing inquiries, and ensuring excellent customer service. - **Meeting Preparation:** Prepare meeting rooms, equipment, and necessary documents for client presentations and discussions.4. Team Collaboration: - Event Coordination: Assist in organising company events, workshops, and team-building activities. - Interdepartmental Communication: Facilitate communication between different departments, ensuring a seamless flow of information. - Training Support: Assist in organising training sessions, workshops, and onboarding activities for new employees. Show less
Administrative Officer
Sept 2022 - Sept 2023Administrative Assistant/Web Content Writer
Jul 2020 - Sept 2023
Licenses & Certifications
- View certificate

Verified International Academic Qualifications
World Education ServicesApr 2021 - View certificate

Project Management Foundations: Schedules
LinkedInMay 2024 
Google
Google Digital Skills For AfricaJun 2020.webp)
Proficiency in management
Nigerian Institute of Mangement (NIM)Dec 2014- View certificate

Fundamentals of Predictive Project Management
Project Management InstituteMar 2024 - View certificate

Project Management Foundations
LinkedInMay 2024
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