Nevil Soy

Experience

• 

  Infosys

  Aug 2018 - Dec 2021

  As a Senior Operations Executive the main roles were to implement process improvements and improve technology to optimize operational performance, monitor a company’s day-to-day operations, providing application support and server support to various teams, granting user access on multiple platforms including Windows, Unix, mainframe, and databases, resolving tickets and incidents through ServiceNow and collaborating with clients, users and business stakeholders. As an operations executive the main roles were resolving critical incidents, addressing tickets, managing user access across multiple platforms, and ensuring streamlined server access management.

  • Senior Operations Executive

    Nov 2020 - Dec 2021

  • Operations Executive

    Aug 2018 - Nov 2020
• 

  Walmart

  Feb 2022 - Jun 2024

  Customer Service Associate

  The role involves resolving various customer issues, facilitating connections between customers and products/services, answering customer calls, delivering current information, and addressing any concerns raised.

• 

  Walmart Canada

  Mar 2024 - now

  Customer Service Manager

  - Oversee day-to-day customer service operations to ensure smooth and efficient service delivery.- Lead, train, and motivate a team of customer service associates to provide exceptional service.- Handle and resolve customer complaints and issues promptly and effectively.- Monitor and analyze customer feedback to identify areas for improvement.- Develop and implement strategies to enhance customer satisfaction and loyalty.- Collaborate with other departments to ensure a seamless customer experience.- Maintain up-to-date knowledge of company policies, procedures, and products.- Ensure compliance with company standards and regulations. Show less