Arnaud De La Roussière

Experience

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  Crédit Foncier de France

  Apr 2003 - Sept 2003

  Reporting on structured financing

  Crédit Foncier is a major real estate financing bank in France, with € 9,28 billions of banking output in 2012• Responsibilities : reporting on structured financing encompassing real estate, telecommunications, infrastructure, aviation projects• Achievements : introducing operational indicators on project reporting for an overall amount of € 1.6 billions - designing a database to provide information to all the teams involved in the process

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  Location de parcs informatiques

  Oct 2003 - Jul 2004

  Entrepreneurship project Ordizen

  Ordizen was a new computer leasing business adressing the market niche of very small company and professionals • Responsibilities : define the business plan - develop partnership (bank, hardware providers) - sales• Achievements : market study, first outlook on the strategy to develop a business and create partnership

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  La Mutuelle Générale

  Nov 2004 - Jul 2005

  Change Management Consultant

  Mutuelle Générale is the third biggest mutual health organisation, with 1,3 millions of customers in 2012• Responsibilities : Guiding structural and cultural changes within the headquarters and operational units (100 agencies)• Achievements : Defining specifications, assessing headquarter and outlets, introducing detailed action plan supported by key actors

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  Bouygues Telecom

  May 2006 - Mar 2013

  Bouygues Telecom is one of the leading mobile carriers and internet service providers in France, with an annual turnover of €5,23bn in 2012 and more than 10 million customers for mobile services. Bouygues Telecom also provides 1.8 million houses with high speed internet access.KEY RESPONSIBILITIES :• Define the framework for the company's strategic issues and ensure alignment of the action plans of the business units• Accelerate complex and cross-functional projects by defining clear targets, proper coordination and ensuring value-added oriented decisions• Contribute to the organisational program to improve cross-functional operating methodsMAIN ACHIEVEMENTS :• Reorganisation of the main business unit (4000 people, 11 departments) including five steps in 18 months. This comprised five steps : engage the executive comittee, formulate the target with top managers, provide conditions of success as defined by operational managers, facilitate implementation, measure achievement against objectives• Transformation from a product-oriented to a customer-oriented strategy : functional design, and coordination of 10 project managers (€ 12 million over 18 months) addressing four key projects (datamining, marketing, customer interaction processes, monitoring)• Reshaping of the loyalty policy by implementing a live-contextualized pricing based on a new customer segmentation• Adaptation of the distribution network (multi-channels customer relationship, commissioning) Show less Bouygues Telecom is one of the leading mobile carriers and internet service providers in France, with an annual turnover of €5,23bn in 2012 and more than 10 million customers for mobile services. Bouygues Telecom also provides 1.8 million houses with high speed internet access.KEY RESPONSIBILITIES :• Lead operational projects from start to finish: business plan, frameworking requirements, target design, system development, implementation• Ensure the operational collaboration between all the customer relationship channels : 5 websites, 650 outlets and 8 call centers (including outsourcing)• Train end-users (vendors, customer advisor), guiding process owners and support functions (management control, monitoring, ...)• Enable continuous improvement of the organisation and process of the customer relationship department leading to operational excellenceMAIN ACHIEVEMENTS :• Launching of a breakthrough bundle offer (first one to encompass internet, TV, fixed telephone & mobile services): design of the customer experience and implementation of the pathways within 4 months (time to market) - coordinating 4 project managers - best telecom offer in the french market (1 million new customers in 18 months)• Creation of the new ISP business (Internet Service Provider): process and tools analysis when buying a part of 9Telecom information system, adaptation and deployment on our distribution channels, organisational integration of the business unit.• Insourcing / Outsourcing of four call centers (300 client advisors, from front to back office) in order to optimize unit costs and quality of acts: supplier negotiation, contract specifications/requirements, process optimisation, EDM redesign (electronic document management) Show less

  • Organisation & process project manager

    Feb 2010 - Mar 2013

  • Cross-functional project manager (marketing/customer relationship/ systems)

    May 2006 - Feb 2010
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  Volunteering Woofing

  Mar 2013 - Mar 2014

  Round the world trip : Training, personnals projects and volunteering

  • Intensive English language training (3 months at Sydney SELC) and Cambridge Advanced English certification • Spanish training (2 months in Chile and Bolivia)• Construction of hurricane-resistant shelters (1 month in Darwin)• House building with permaculture techniques (1 month in Argentina)

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  LHR Conseil

  Mar 2014 - Dec 2014

  Organizational Consulting & Coaching

  Coaching and training for managers in ETIs (Intermediate-sized companies) Individual support : Onboarding and Change of function, interpersonal communicationCollective support : Shared vision development, Project management training , Management team cohesion

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  Shario GmbH

  Dec 2014 - Nov 2015

  Startup Commercial Director

  Key Responsabilities: Launch of a viral marketing mobile application (iOS) for small independent retailers in the French market.Conducted white-label sales and sought institutional partnerships for deployment in city centers. Main Achievements Designing a pilot project in partnership with the retail-focused competitiveness cluster (PICOM).Enhancing the application in collaboration with the Product Owner and the development team. Show less

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  AXA

  Jan 2015 - Jan 2016

  Product Owner at Digital Agency AXA Group (consultant Axys)

  PO Apps & Websites (Europe&Asie) : • CMS en SAAS (Content Management System) • IA Machine learning & CEP : Contextualisation & Personnalisation

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  Axys Consultants

  Dec 2015 - Jul 2020

  Manager Consultant: Digital, Marketing/Commercial/Customer relations, Change & Executive Coaching

  Areas of Expertise: Organization, Digital, Marketing, Sales, Customer RelationsIndustry Sectors: Banking, Insurance, LogisticsKey Clients: La Banque Postale, AXA Digital Agency, Colissimo, Mutuelle GEREP, CNASMissions:• Managerial Support: Organizational diagnosis, building a shared vision between leadership and management, defining the roadmap, and providing individual coaching.• Oversight of organizational transformation programs (up to €45 million, 18 business lines, 5000 users, 50 project contributors) and team management (6 consultants and 10 project managers).• Support for digital transformations: self-care, omnichannel platform, IoT, AI, CMS. Show less

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  Gerep Insurance

  Jan 2016 - Jan 2016

  Selfcare project manager (Axys consultant)

  • Assistance à la maîtrise d’ouvrage (cadrage, coordination, planning)• Aide à la sélection du prestataire (cahier des charges, RFP, aide à la décision)• Product ownership pour la refonte de l’espace Assurés (en interface avec les prestataires)• Dématérialisation de processus (devis et remboursement de soins)

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  La Banque Postale

  Jan 2016 - Jan 2019

  Pilotage d'un programme de transformation (consultant Axys)

  Développement et mise en place d’une solution SaaS de relation client omnicanal pour améliorer l’accessibilité et accélérer la transformation de la banque (Build de 45 M€, 18 filières métiers, 5000 utilisateurs) • Pilotage opérationnel en appui au Directeur Programme (dont préparation CoProg et CoDir)• Pilotage des processus transverses (priorisation/arbitrage, suivi des risques, conformité au contrat)• Animation du CoBuild en lien étroit avec le partenaire Atos Worldline• Animation de l’équipe des responsables métiers (6 chefs de projets) et de l’équipe PMO (6 consultants) • AMOA pour l’équipe « structuration des services » et coordination avec les métiers• Coordination des parties prenantes et adaptation de la gouvernance Show less

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  Le Groupe La Poste

  Jan 2019 - Jan 2020

  Accompagnement managérial du service client Colissimo (consultant Axys)

  Diagnostic métier, organisationnel, culturel et SI du service client ColissimoAccompagnement de la ligne managériale dans la mise en place des transformations

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  Freelance

  Jun 2019 - now

  Consulting : Project Director, Executive Coaching, Training

  Freelancer dedicated to digital transformation and management training for companies, schools and universities.Main clients : SGS Group, Ulteria Group, Panthéon-Sorbonne University, Euridis Group.• Consulting : outsourced project director, support for transformations, in particular digital (customer relations, e-commerce, ERP, BI, etc.)• Coaching : executive coaching, performance management, career development, leadership development, team buiding, behavior assessment (DISC), facilitation, co-development, conflict resolution• Company training : Leadership, Transversal management, Personal efficiency, Project management, Conflict management• University training : Leadership at the digital age (University Sorbonne Paris 1), Project Management & Change (Euridis Business School), Innovation & creativity (Néoma Business School) Show less