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Scott Williamson

Scott Williamson

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location of Scott WilliamsonGreater Melbourne Area

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  • Timeline

  • About me

    Principal Solutions Architect at Zendesk

  • Education

    • Swinburne University of Technology

      2016 -
      Masters Masters of Entrepreneurship and Innovation

      The Master of Entrepreneurship and Innovation is designed to help students understand the challenges and opportunities that can arise when embarking on a new business venture or leading a period of change within an organisation. The course focuses on the specific needs of entrepreneurs seeking to successfully commercialise an idea and covers a broad range of knowledge areas. Students benefit from opportunities to work on projects that have direct relevance to their work.

  • Experience

    • Case Media Ltd

      Mar 2005 - Apr 2010
      Owner

      - Founder and CEO or Case Media, a media packaging and security company- Developed the business into New Zealand's premium media packaging company - Developed strong relationships with international suppliers and logistics management companies - This company was successfully acquired in 2009 and is still running today

    • QUEST Payment Systems

      Jan 2012 - Mar 2015
      IT Support

      - Support of a variety of payment software applications- Recommended numerous innovative business solutions- Supported the recruitment and training of staff

    • Zendesk

      Mar 2015 - now

      - I work cross-functionally with sales and success teams to position success paths for our prospects and customers via Zendesk Sell product and technical solutions offerings.- Serve as a customer advisor and recommend custom solutions and services that are useful to contribute to the customer experience through our product.- Define, design and implement Technical roadmap for enterprise accounts.- Lead technical aspects of discovery and delivery of integrations and customized solutions built for Sell’s customers across all segments- Responsible for subject-matter expertise of integrations, technical solutions and implementations for Sales processes- Gather requirements: scoping, sizing and creating Statements of Work (SOWs) and change orders for new and existing customers-Define and document customer needs as well as design Solutions using Zendesk product and platform architecture-Present and interacting with customers including senior stakeholders/ C-Suite as needed to showcase custom solutions and proposals- Responsible for strategy and execution of complex data migration of Zendesk’s customers- Working closely with the other members of the Customer Success team to capture and provide channeled feedback about features and solutions back to Product and Technical Professional Services team.- Build sales domain expertise across multiple industries and create artifacts around standard methodologies of using Zendesk’ products across those industries Show less

      • Principal Solutions Architect

        Mar 2022 - now

      • Senior Solutions Architect

        Jun 2020 - Mar 2022

      • Solutions Architect

        Jun 2018 - Jun 2020

      • Technical Support & Engineering Team Lead

        Nov 2016 - Jun 2018

      • Technical Support Engineer

        Aug 2015 - Nov 2016

      • Customer Advocate (Tier 1)

        Mar 2015 - Aug 2015

  • Licenses & Certifications

    • Zendesk Admin Certification

      Zendesk
      Jan 2019

  • Honors & Awards

    • Awarded to Scott Williamson
      Zendesk Presidents Club Zendesk Jan 2020 Awarded to global top performers at Zendesk

  • Volunteer Experience

    • Mentor

      Issued by The Hacker Exchange
      The Hacker ExchangeAssociated with Scott Williamson