Vipin Kumar, LSS Green Belt Certified, CPC-A

Experience

• 

  Heartland Information Services

  Jan 2002 - Jan 2003

  Transcription Specialist
• 

  Heartland Information & Consultancy Services

  Jan 2003 - Jan 2007

  Team Lead

  Managing MLS/QA (in-house as well as HBTs) and helping them with medical transcription needs, client updates/feedbacks, author glossaries/samples, etc.

• 

  Transcend Services, Inc.

  Feb 2007 - Oct 2011

  Supervisor/Client Coordinator

  -- 12 years of experience in the Medical Transcription field, with the last 7 years at the middle management level (Team Lead - Supervisor - Client Coordinator)-- Client coordinator for 4 clients assigned (approx. 1.3 million lines) - single-point contact (offshore) accountable for performance of these accounts in terms of quality and TAT as per SLA.-- As Supervisor, managing a group of Team Leads and around 140 MLS/QA (in-house as well as home based)

• 

  EXL

  Jan 2012 - Apr 2014

  Assistant Manager
• 

  Genpact India Private Limited Delhi

  Apr 2014 - now

  • Senior Manager

    Jun 2022 - now

  • Manager of Operations

    Aug 2019 - Jun 2022

  • Assistant Manager

    Apr 2014 - Jul 2019